Job Summary:
The CD Team Supervisor oversees the day-to-day operations of the Investment Operations Associates on the CD Team. The position ensures that CD set-ups, CD paperwork, closeout wires, and related data are processed accurately and on time, and serves as the primary escalation point for the team's bank and broker relationships.
Duties/Responsibilities
Team leadership
- Oversee the CD Team's Investment Operations Associates in their daily activities, assigning and balancing workloads.
- Participate in recruiting, interviewing, and hiring new staff as turnover or growth occurs.
- Serve as primary trainer for new associates; develop and maintain training materials with management.
- Provide ongoing guidance and coaching, and complete annual performance evaluations.
- Coordinate team schedules and coverage for vacation, sick, and personal days.
CD operations oversight
- Review associates' work to ensure timeliness and accuracy, including new CD paperwork, CD confirmations, and CD closeout wire instructions.
- Monitor funds received on CD maturities and closeouts; ensure any differences are researched, approved, and documented.
- Oversee new account set-up and the accuracy of data entered into firm systems, including data stewardship for source data used across the firm.
- Ensure beginning-of-month and end-of-month tasks are completed accurately and on schedule.
- Process CDs directly only as necessary, such as during peak volume or staff absences, while keeping supervision as the primary focus.
Relationships and issue resolution
- Serve as the escalation point for bank and broker relationships on CD set-ups, paperwork, and closeouts.
- Resolve processing exceptions and issues in cooperation with analysts, client services, and management.
Controls and procedures
- Develop and maintain written CD Team procedures, with at least an annual review.
- Maintain recordkeeping and filing standards so records are complete and accurate.
- Identify process improvements and automation opportunities to reduce manual work and errors.
- Perform special projects as needed and assigned.
Relationships and issue resolution
- Serve as the escalation point for bank and broker relationships on CD set-ups, paperwork, and closeouts.
- Resolve processing exceptions and issues in cooperation with analysts, client services, and management.
Controls and procedures
- Develop and maintain written CD Team procedures, with at least an annual review.
- Maintain recordkeeping and filing standards so records are complete and accurate.
- Identify process improvements and automation opportunities to reduce manual work and errors.
- Perform special projects as needed and assigned.
Required Skills/Abilities
- Ability to work effectively with employees of all levels within the company.
- Accuracy and strong attention to detail in a hands-on, fast-paced, deadline-driven environment.
- Ability to handle multiple tasks and prioritize appropriately for self and team.
- Proficient in Outlook and Excel.
- Strong oral and written communication skills, including with external bank and broker contacts.
- Ability to work closely with investment operations associates, analysts, and management.
- Ability to evaluate problems as they occur daily and resolve them in cooperation with co-workers.
- Sound judgment on exceptions, approvals, and when to escalate.
- Comfortable providing feedback (positive and negative).
Education and Experience
- 4-year Bachelor's degree required, preferably in Accounting, Finance, or a related field.
- 3+ years of experience in investment operations, banking, or a related financial operations role.
- Experience with certificates of deposit (CDs), wire processing, or bank operations strongly preferred.
- Prior supervisory or team lead experience required.
- Knowledge of financial markets and the mutual fund industry preferred.
Physical Requirements
Must be able to work at a computer for long periods of time. Lift up to 15 lbs.