CD SEM Production Service Engineer

Responsibilities

• Provide on-site field technical support and production troubleshooting for CD‑SEM equipment at customer fabs.
• Perform new system installation, tool setup, preventive maintenance, and final buy‑off acceptance of equipment.
• Deliver professional technical consulting to customers based on ADVANTEST CDSEM system and service solutions.
• Act as the primary customer interface, handling site visits, technical meetings, issue discussions, customer complaints, and feedback management.
• Conduct customer training sessions covering system operation, basic maintenance, troubleshooting, and best practices.
• Perform hardware and product failure analysis, root cause investigation, repair activities, and issue detailed technical reports.
• Establish and manage escalation channels for post‑sales technical issues, collaborating effectively with local and overseas engineering, product, and support teams.