The Operations Support Analyst will support the reliability, security, and operational effectiveness of remote monitoring systems, video surveillance technology, and security infrastructure. This role bridges technology and field operations by coordinating cross-functional teams, tracking project progress, supporting technology integration, and preparing technical documentation and executive-level reports.
The ideal candidate will have strong analytical, communication, documentation, and project coordination skills, along with the ability to work with technical teams, operational stakeholders, and external vendors to support security technology initiatives.
Technology Improvement & Integration
- Identify opportunities to improve processes, system reliability, and the performance of remote monitoring and security systems.
- Support the evaluation and implementation of emerging technologies, including video analytics and AI-driven monitoring solutions.
- Assist with pilot projects, proof-of-concept initiatives, and the integration of new technologies into existing operational environments.
- Track technology upgrades and initiatives designed to enhance monitoring capabilities and incident management.
Program & Stakeholder Coordination
- Coordinate with IT, security, operations, field teams, and external vendors to support security technology programs.
- Monitor project activities, milestones, deliverables, and timelines to ensure alignment with departmental objectives.
- Support project managers with planning, task tracking, scope development, and day-to-day project activities.
- Facilitate meetings and discussions with internal and external stakeholders to resolve issues and maintain project progress.
Technical Support & Troubleshooting
- Coordinate with technical personnel, field teams, and end users to investigate and resolve system-related issues.
- Assist with troubleshooting remote monitoring, video surveillance, and related technology systems.
- Escalate complex technical issues to IT, network, cybersecurity, or vendor teams as appropriate.
- Maintain clear documentation of issues, troubleshooting activities, testing results, and resolutions.