Cchip Clinic Team Coordinator - Core Center

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

LOCATION: Ruth M. Rothstein CORE Center

DEPARMENT: CORE Services

SHIFT: 8:00 AM to 4:00 PM

PAY RANGE: $65,217- $73,738 YEARLY

JOB SUMMARY NON-UNION

Under the direction, the CCHIP Clinic Team Coordinator (Coordinator) will be responsible for ensuring the teams' vision and PCMH standards are implemented; and that team roles and expectations are known and clear. The Coordinator will ensure that PCMH scopes are met through the monitoring of HEDIS measures and works with the clinic team to improve on these measures. This position will supervise CCHIP HE/CHW (Health Educator/Community Health Worker) with the aim to increase the number of patients engaged in care and successfully obtain and maintain viral load suppression. He/she monitors HIV health outcomes and provides reports to the Executive Team and the Clinic Operations Committee as needed. Facilitates pre-clinic huddles and discusses patients' needs to be addressed during the clinic session. Provides clinic coverage as needed or the other Coordinator and Specialty Clinic Coordinator. The Coordinator will be responsible for monitoring the PCMH clinic sessions, the patients empaneled to the sessions, and facilitate effective communications with the multi-disciplinary team members. Communicates with the multi-disciplinary through the message center on patient-related specific issues. Addresses patient needs as identified and connects the patients with the correct discipline as needed. Works with the Patient Access Manager to ensure the medical team clinical note documentation are closed timely. Participates and works with the CQI Committee as an active member related to PCMH measures and reports. The Coordinator will motivate, provide effective guidance, communicate with the multi-disciplinary team members daily, and be the contact person for all team members.This is a grant-funded position. Grant 2025 CCH HIV SVCS-POP CENT H H-HRSA will expire on July 31st, 2026, with the potential to be renewed.

TYPICAL DUTIES

• Develops the clinic teams' goals based on PCMH requirements, expectations, and effective communication
• Responsible for the overall coordination of PCMH sessions and ensures patients are linked to care and obtain viral load suppression
• Facilitates effective communication between patients, team members, disciplines, and administrators
• Monitors team and clinic performance using data metrics such as HEDIS measures and participates in the CQI Committee continuous quality improvement efforts
• Encourages staff development and team building efforts
• Oversees the teams' coordination of internal and external referrals and monitor processes
• Adheres to Department's Documentation Policy of all Patient Encounters and Forms.
• Enhances Professional Development and Maintain an Area of Specialization
• Participates in all CORE Center and department mandatory trainings and meetings.
• Provides Excellent Customer Service and Professionals when interacting with clients and internal and external customers.
• Adheres to CORE Center and department Specific Policies & Procedures
• Other duties as assigned

This position is exempt from Career Service under the CCH Personnel Rules.

MINIMUM QUALIFICATIONS

• Bachelor's degree from an accredited college or university in a health-related field, such as nursing, health administration, or social services, is required. (Must provide official transcript at time of interview)
• One (1) year of experience working with the HIV population is required.
• Minimum of 5 years proven work experience as a team leader is required.
• Knowledge of performance metrics such as PDSA cycles is required.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:

• Excellent verbal, written communication, and interpersonal skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Knowledge and proficiency with Microsoft applications and internet-based programs
• Strong interpersonal skills with the ability to establish strong working relationships
• Ability to anticipate, recognize, and meet the needs of patients and families
• Ability to work in a team-based environment to accomplish goals and objectives
• Ability to demonstrate respect and sensitivity for cultural diversity in CCH work force and patient population
• Ability to critically think, problem solve and make independent decisions supporting the authorization process, including interactions with payer representative, physicians, and hospital case managers
• Ability to work with sensitivity to cultural, ethnic, and sexual diversity.

PHYSICAL AND ENVIRONMENTAL DEMANDS

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference, a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

• A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

• Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
• Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
• CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.