Referral Coordinator

SCCHAllRightsReserved2026REFERRALCOORDINATORJOBANNOUNCEMENTSantaCruzCommunityHealth(SCCH)isamulti-site,FederallyQualifiedHealthCenter(FQHC)servingSantaCruzCountyresidents.SCCHbeganasawomenshealthcollectivein1974withthemissiontoimprovethehealthofourpatientsandthecommunityandadvocatethefeministgoalsofsocial,political,andeconomicequality.Now,morethan50yearslater,weservethatsamemissionatourthreeclinicsites:theSantaCruzWomensHealthCenterindowntownSantaCruzservingwomenandchildren;theLiveOakHealthCenterservingeveryone;andtheSantaCruzMountainHealthCenterprovidingappropriateandexpandedaccesstocareforourpatientsintheSanLorenzoValley.Drivenbyourcommitmenttohealthcareasahumanright,SCCHisaleadingnon-profitproviderofferingcomprehensivehealthservicestoourpatients,regardlessoftheirabilitytopay.Wehavebeenrecognizedinthecommunityasaleaderindeliveringhigh-quality,innovativecare,andweareactiveinlocal,state,andnationaladvocacyworkthatempowersourpatientsandcommunitytobehealthy,happy,andsuccessful.SCCHhasadiversepatientpopulationandanengagingandfriendlyworkenvironment.Ourcaringandcommittedstaffworkasateamtofulfillourmissionsothatallourpatientshaveaccesstoquality,whole-personhealthcare.POSITIONSUMMARY:TheReferralCoordinator(RC)servesasaday-to-dayresourceforthemedicalteamforthefacilitationofspecialtyreferralsforSCCHpatients.TheRCworksasaneducator,healthcareresource,patientadvocateandensurespatientcareiscoordinatedandmanagedappropriately.TheRCworkswiththemedicalteamliaisontoimprovehealthoutcomesofpatientsbyprocessingreferralstospecialtycareproviders,maintaininguptodatelistsforspecialistsanddevelopsrelationshipswithoutsidespecialtyoffices.RCwillcommunicateanddocumentcoordinationofcarewithpatientsandkeepPCPinformedofanybarriersthatcaninterferewithqualitycare.RCensuresspecialtyreferralsreportsarereceivedbypatientPCP,allinsupportofthePatientCenteredMedicalHome(PCMH)model.TheRCwilltrackallreferralsinpatients'electronichealthrecord,workcloselyandproactivelywithclinicalstafftoensurepatientsreferralsareeffectivelymanagedfromstarttofinish.TheRCensuresthatspecialtyreferralsareapositiveexperienceforallSCCHpatientsandadherestoclinicalpolicies.TheRCisanexemplarymodelforbothstaffandpatientsofprofessionalism,respect,customerservice,compassion,andthevaluesofequityandinclusionasexpressedbyourorganization'smission.SCCHAllRightsReserved2026Classification:Full-Time,Hourly,Non-ExemptLocation:Clinic,InpersonReportsto:ClinicManagerPayRange:$27.05-$33.25perhour,DOELanguageRequirement:English;BilingualHours:Varies;DaysandEveningsEnglish/SpanishPreferredCOREJOBRESPONSIBILITIES:ESSENTIALFUNCTIONSINCLUDEBUTARENOTLIMITEDTO:REFERRALWORKFLOWS:•Receivesreferrals,completesmedicalpriorauthorization,scheduling,trackingandfollow-up,andrespondstomedicalteamthatreferralhasbeenreceivedandwillbeaddressedintimelymannerperSCCHpolicies.•Makesurgent/statspecialtyappointmentsforpatients.•Ensuresthatpatientshaveallnecessaryinformationfortheirspecialtyreferral.•Faxesand/orsendsmedicalrecordstovariousspecialistofficesforprocessingandconfirmsreceipt.•Obtainsoutstandingconsultnotesfromspecialistofficesinatimelymanner,orasneededasrequestedbytheprovider,includesaccessingrecordsfromproviderportals.•TracksoutstandingreferralsinEHR.•Identifies,tracks,andresolveson-goingproblemswiththeauthorizationprocess.•SupportsTeamBasedCarewithregular,ongoingcommunicationwithmedicalteamaboutoutstandingreferralsforeachCareTeam.•CompletesandclosesallassignedreferralsassignedtotheReferraldepartmentandworksasateamtoassistotherreferralspecialistsasneeded.•Supportsandassistswithstandardizationoforganizationalpolicies.•Participatesinthedesignandimplementationofnewworkflows.•WorksonspecialprojectsasassignedbyOperationsDepartment.•EnsuresprotectionofindividuallyidentifiablehealthinformationperHIPAAregulations.•Trainsclinicalsupportstaffasneededregardingreferralprocessesandworkflows.PATIENTINTERACTIONS&SUPPORT:•Ensurespatientisawareofreferralinformation,appointment,preparation,servesaspatientadvocatorandresourceasneeded.•Reviewsdetailsandexpectationsaboutreferralwithpatients.•Providesregularupdatestoallinvolvedwithindividualreferrals-patient,and/orpatientparent/guardian,etc.•Servesassystemnavigatorandsinglepointofcontactforpatients(includingpatients'SCCHAllRightsReserved2026parents/guardians)regardingtheirspecialtyreferrals.•Providesallnecessaryandappropriatedocumentationonopenreferralstoensurepatientcenteredcareandqualityoutcomes.•Assumesanadvocateroleonthepatient'sbehalfwithinsurancecarriertoensureapprovalofnecessarysupplies/servicesforthepatientinatimelyfashion.•Identifiesandutilizesculturalandcommunityresourcesonbehalfofpatients.INTERNALRELATIONSHIPS&COMMUNICATION:•Reportsonalloutstandingreferralstodirectsupervisoratregulartimeintervals,asspecifiedbysupervisor.•CollaborateswithQI(QualityImprovement)departmenttodevelopandmaintaintrackingsystems.•Maintainsongoingtrackingandappropriatedocumentationonreferralstopromoteteamawarenessandensurepatientserviceandsafety.•ParticipatesinAccesstoCaremeetingsandreportstoMedicalAssistantManagerand/orSiteOperationsDirectoronissuesofconcernrelatedtothisprogramortospecialtyaccessoverall.•Supportsprocessstandardizationandimprovementactivitiesthroughuseofevidence-basedsystems'changepractices(e.g.,PDSAcycles),workingwithQIdepartmentandorganizationleadership.•Attendsand/orpreparesformeetings,participatesinorganizationcommittees;supportsandparticipatesinstafftraining.•Demonstratesresponsibilityandaccountabilityforourpractice.•Abletoworkindependentlyandanticipatepatientandclinicneeds.•Shareknowledgeinaconstructivemanner.•Seekstoimproveskillsandknowledgeandmeetjobrelatedgoals.•Otheradministrativedutiesandtasksasassignedbysupervisorand/ormanager.EXTERNALRELATIONSHIPS&COMMUNICATION:•Establishesandmaintainsrelationshipswithcommunityspecialtyprovidersandtheirofficestaff.•WorksasaliaisonbetweenSCCHandoutsidehealthcentersandindividualprovideroffices.•Efficientlyobtainspatientconsultnotesandreportsfromspecialistoffices.QUALIFICATIONS:MINIMUMQUALIFICATIONS•Minimumoftwoyearsexperienceinahealthcareenvironment.•HighSchoolDiplomaorequivalent.•Proficientinreadingandwriting,withcognitiveabilitiesrelevanttothejobrequirements.SCCHAllRightsReserved2026•Stronginterpersonalandcommunicationskills.•Provenexperienceinaservice-orientedenvironment,utilizingmetricsandmeasurementtoolstodriveandevaluateperformance.•Experienceworkingacrossmultiplehealthcareservicelines.PREFERREDQUALIFICATIONS:•BilingualinEnglishandSpanishishighlypreferred.•Experienceworkingwithunder-resourcedpopulations.•MedicalAssistantcertificationorrelevanttraining.•Familiaritywithstandardhealthcarepractices,policies,andprocedures.•ProficientinMicrosoftOfficeapplications.•AbilitytonavigatepracticemanagementandElectronicMedicalRecord(EMR)systems.•Knowledgeofhealthinsuranceplansandcoverage.•Understandingofhealthcareterminology,procedures,andbestpractices.•FamiliaritywithHIPAAregulationsandcompliancerequirements.BENEFITS:Weofferarobustbenefitspackagedesignedtosupportyourwell-beingandwork-lifebalance!Foremployeesworking20ormorehoursperweek,ourcomprehensivebenefitssuiteincludesemployer-subsidizedhealth,dental,vision,andlifeinsuranceplans,withoptionalpetinsuranceandsupplementalcoveragestartingthefirstofthemonthafter30daysofemployment.Fromdayone,youllaccruepaidtimeoff,havepaidholidays,anda2%automatic401Kenrollmentwitha2%companymatch.Plus,wecoverlicenseandcertificationfeesalongwithcontinuingmedicaleducation(CME)costsanddaysoff.Youllalsobenefitfromaccesstoawellnessreimbursementprogramandatelecommutingstipendwhenapplicable.Celebratewithusatmonthlystaffeventsandbi-annualcompany-widecelebrationsandtakeadvantageofongoingtrainingopportunities.SANTACRUZCOMMUNITYHEALTHISANEQUALOPPORTUNITYEMPLOYER(W/M/V/D)