CBH COMMUNITY MANAGER
- Do you enjoy being in a fast-paced environment and taking on new, exciting challenges every day?
- Want to join a company voted 1st in Best Places to Work in Idaho?
- We are seeking a CBH Rentals Resident Manager to join our amazing CBH Rentals team!
SUMMARY:
This position plays a key role in the overall success of CBH Rentals. We’re seeking a Community Manager to assist with our multi-family units in various communities. You will actively participate in leasing and marketing of the community to maximize occupancy, meet and greet prospective residents and vendors in a professional and enthusiastic manner. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service. We are a stellar team of high achievers who enjoy working with the public, and with each other. Every day, we are driven to help people and provide a top-notch rental experience. Our work environment is fast-paced, rewarding, challenging and fun. Potential and current residents depend on us to be excellent, professional, friendly, interested in their lives and quick to respond.
KEY RESPONSIBILITIES:
- Oversee daily operations of the community.
- Conduct regular property inspections and identify areas requiring attention.
- Coordinate with maintenance staff to ensure timely completion of work orders and property projects.
- Monitor curb appeal and community appearance.
- Achieve and maintain occupancy goals.
- Oversee leasing activities and ensure effective follow-up with prospects.
- Review traffic, leasing, and conversion reports.
- Monitor market conditions and competitor communities.
- Implement marketing and outreach strategies to drive traffic and leases.
- Foster positive resident relationships and provide exceptional customer service.
- Address resident concerns, complaints, and escalated issues promptly and professionally.
- Oversee resident retention initiatives and renewal strategies.
- Help to coordinate resident events and community engagement programs.
- Ensure lease compliance and enforce community policies fairly and consistently.
- Monitor rent collections and delinquency reports.
- Supervise, train, coach, and develop onsite team members.
- Ensure proper staffing levels and scheduling.
- Ensure compliance with Fair Housing laws and company policies.
- Maintain accurate resident files and documentation.
- Oversee lease administration and renewal processes.
- Ensure safety procedures are followed throughout the community.
- Assist with audits, inspections, and regulatory requirements.
- Coordinate with contractors and vendors.
- Obtain bids and oversee vendor performance.
Requirements
- Strong interpersonal and customer service skills.
- Highly organized, flexible, dependable and quick to respond.
- Strong attention to detail and accuracy in data entry.
- Strong critical thinking skills to evaluate and process applications.
- Strong communication and problem-solving skills.
- Able to work well with others (individually and in a team), with a high degree of self- awareness.
- A background in leasing, marketing or other facets of the rental industry.
- Salesforce experience and knowledge are a plus.
- Community management experience, and Appfolio Leasing/Sales/Property Management knowledge and background are a plus.
Benefits
- 100% employer-paid Quality Health Care Plan that includes Medical, Dental, Vision & Life Insurance
- Competitive Wages
- Quarterly bonus program
- Retirement plans + employer match
- Paid Time Off
- Paid Holidays
- Quarterly & Annual Growth Reviews