This position is intended to help Bellingham Technical College (BTC) design and implement student support strategies to improve student outcomes in programs and classes implementing Competency-Based Education (CBE) practices. The CBE Student Success Coordinator will focus their efforts on successful student persistence, retention and completion of these students. The position is funded through a five-year Title III Strengthening Institutions Program (SIP) grant project, Meeting Workforce Demand Through Competency-Based Education (CBE). The grant is scheduled to end September 30, 2031; however, grant-funded positions are temporary, dependent upon project funding, and can end at any time funding is discontinued.
Salary: $70,320
Under the general direction of the Executive Director of Student Access and Success, the CBE Student Success Coordinator will lead the design and implementation of onboarding and navigation strategies while developing systems that promote persistence, support credential attainment, and reduce achievement gaps for students in BTC programs implementing CBE practices. Through both direct service supporting students and collaboration with campus partners, the CBE Student Success Coordinator will utilize technology to increase retention and completion of CBE students.
- Work collaboratively with Student Services Leadership Team and other campus partners to identify and assess effectiveness of CBE support services and communication practices to identify areas of improvement to facilitate increased student persistence and completion
- Deploy coaching and proactive advising techniques to support student progression in CBE programs
- Design and implement onboarding and retention practices and initiatives in response to evidence-based needs
- Work collaboratively with faculty, instructional designer and content developer to embed systems into the Learning Management System (Canvas) to identify struggling students and develop interventions
- Collaborate closely with Institutional Planning and Assessment to identify data points necessary to monitor student progress within CBE pathways
- Work with a caseload of students, providing direct support and monitoring progress and persistence
- Utilize existing technology including ConexEd and ctcLink to engage students effectively through communication focusing on retention and completion
- Explore technology solutions, including use of Artificial Intelligence, to build capacity to support students in CBE programs
- Identify, develop, coordinate, and facilitate professional development opportunities related to CBE practices and strategies that support student enrollment, persistence, and completion
- In partnership with Title III Senior Research Analyst, develop and provide training to BTC employees regarding data-informed assessment of CBE support practices
- Work with other departments on campus, including all Student Services departments, Instruction, faculty, and grant programs as necessary to meet grant outcomes
- Exercise excellent oral and written communication skills, including development of effective onboarding and retention initiatives
- Perform other duties as assigned
Supervisory Responsibilities:
- Supervise the CBE temporary navigator (one year)
Required Skills/Abilities:
- Excellent customer service skills
- Able to work effectively with student and employee members from diverse backgrounds
- Proficient in writing documentation, either independently or using collaborative tools
- Able to adapt readily to new challenges, processes and job responsibilities
- Proficient with technology and able to learn new technology platforms quickly
- Strong analytic and problem-solving capabilities
- High levels of integrity and discretion, including in accessing individual or institutional information for a stated business purpose
- Able to be self-directed and maintain a flexible schedule
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Able to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
- Proficient in project management and data analysis
Minimum Qualifications:
- Ability to pass a Washington State background check
- Bachelor’s degree in education, student services or related field AND
- Two years of experience in support service programs, advising or coaching experience, and demonstrated ability to carry out projects and collaborate with work teams
OR
- Combination of a minimum Bachelor’s degree, experience and training that provides the applicant with the knowledge and skills to perform the job will be considered
Preferred Qualifications:
- Master’s Degree in education, student services or related field
- Experience with Customer Relationship Management and/or Learning Management Systems software
- Experience in case management and coaching in education
- Workshop, seminar, presentation, facilitator, or teaching experience
- Evidence of project management experience
Physical Work Environment:
The duties of this position will be performed in an in-person modality. Candidate must have the ability to work under pressure, handle multiple tasks and prioritize competing demands. Candidate will use computers frequently, have exposure to terminal screens and engage in frequent oral and auditory communication with others.
Leave benefits:
- 8 hours per month of sick leave
- 16 hours per month of vacation leave
- 24 hours of personal leave per calendar year
- 12 paid state/college holidays per calendar year
Benefits also include a Washington State insurance package including selecting one of:
- 6 medical options
- 3 dental plan options
- 3 vision plan options Include:
- life insurance
- long-term disability
Retirement benefits package including one of:
- TIAA Stare Board Retirement Plan (SBRP)
- Public Employees Retirement System (PERS) Plan 3 Two voluntary investment (not matched) programs
- TIAA (403b)
- State Deferred Compensation (457) plan
Additional optional benefits include ability to participate in:
- Medical Flexible Spending plan
- Limited Purpose Flexible Spending plan
- Health Savings Account
- Dependent Care Assistance
- Discounts for automobile and homeowner insurance
- Employee Assistance Program (EAP)
- Up to 21 days of military leave
- Up to 5 days of paid bereavement leave
- Paid civil/jury duty
- Bereavement leave
- Ability to participate in a shared leave program
Application Procedures and Deadline:
Required application materials must be completed and submitted online at www.btc.edu/jobs and received by 5 p.m. on October 26, 2026, for priority consideration. Application materials received after this date and time may be considered until the position is filled.
More information about Bellingham Technical College is at www.btc.edu or contact the Human Resources office at (360) 752-8354. At this time, BTC is not sponsoring H-1B Visas.
Required Online Application Materials:
(Attachments in Word or PDF file only)
- Completed BTC Online Employment Application
- Resume
- Cover letter
Interviews are tentatively scheduled for November 9 - 13
Estimated Start Date: December 1, 2026
Compensation details: 70320-70320 Yearly Salary
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