Catering Support Analyst

Catering Operations Analyst (Temporary - 6 Months)

Location: Spartanburg, SC (4-days in-office)

Schedule: Monday - Friday | 8:00 AM - 5:00 PM | 40 hours/week

Help Shape the Future of Catering at Denny's

For more than 70 years, Denny's has been bringing people together around the table. As we launch our new national catering program, we're looking for an organized, analytical, customer-focused professional to join our team as a Catering Operations Analyst.

This is a 6-month temporary assignment with the opportunity to convert to a permanent position based on business needs and performance.

If you enjoy solving problems, supporting customers, analyzing trends, improving processes, and working with cross-functional teams, this is an exciting opportunity to help build something from the ground up.

What You'll Do

As the primary support contact for Denny's catering program, you'll help ensure our restaurants, franchisees, guests, and business partners have an exceptional experience.

Your responsibilities will include:

• Serving as the day-to-day corporate support contact for the Denny's catering program
• Managing inbound phone calls, emails, and our shared catering inbox
• Supporting franchisees and restaurant teams with onboarding, operational questions, and issue resolution
• Partnering with ezCater and internal teams to ensure catering orders are executed successfully
• Investigating guest concerns and coordinating timely resolutions
• Monitoring guest feedback and identifying recurring trends
• Preparing reports on program performance, customer feedback, and operational activity
• Maintaining accurate program documentation and system information
• Collaborating with Operations, Marketing, Training, and Franchise Business Consultants to support successful program execution
• Identifying opportunities to improve processes and enhance the overall catering experience

What We're Looking For

We're searching for someone who thrives in a fast-paced environment and genuinely enjoys helping others succeed.

You'll likely be a great fit if you are:

• Exceptionally organized and detail-oriented
• Customer-focused with outstanding communication skills
• Comfortable juggling multiple priorities
• A proactive problem solver who takes ownership
• Analytical and confident working with Excel and operational data
• Positive, adaptable, and collaborative
• Comfortable working with a variety of personalities across a large franchise organization

Success in this role requires patience, professionalism, and the ability to build strong relationships while balancing multiple competing priorities.

Qualifications

• Bachelor's degree preferred (or equivalent combination of education and experience)
• 2-5 years of experience in operations, customer support, project coordination, hospitality, restaurant operations, franchise support, account management, or a related field
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office, particularly Excel
• Experience preparing reports and interpreting operational or business data

Position Details

• Temporary 6-month assignment
• Potential opportunity for permanent employment
• Full-time (40 hours/week)
• Monday-Friday | 8:00 AM - 5:00 PM
• Hourly Pay Between - $34.00 and $36.00

Benefits

Although this is a temporary assignment, you'll be eligible for a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) Retirement Plan
• Additional employee benefit offerings

Why Denny's?

This is a unique opportunity to join a well-known national brand at the launch of an exciting new business initiative. You'll have the chance to make a meaningful impact, collaborate with talented teams across the organization, and help shape the future of Denny's catering program from day one.

If you're looking for a role where your organization, customer service mindset, and analytical skills can truly make a difference-we'd love to hear from you.

The typical pay range for this role is:

Minimum:$8.00 - Maximum:$18.70

Please note that this range represents the pay range for all positions in the job grade within which the position falls. This job posting is not a promise of any specific pay for any specific employee as the actual pay will take into account a range of factors, including location and experience.

Denny's, Inc. is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.

Denny's, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.