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Catering Supervisor - PPG Paints Arena - Restaurant & Catering

Aramark

  • Pittsburgh, PA
  • 5 days ago

    Highlights

    The Catering Supervisor reports directly to the Catering Manager and will directly oversee the Catering Servers as well as communicate with the Catering Manager and Executive Chef to meet the needs of the event. Manage all additional catering on game day (Conference Rooms, Bar 119, Coors Igloo Club, VIPS, Visitor Locker Room, Executive Dining Room).

    Numbers & Facts

    LocationPittsburgh, PA
    IndustryFood and Beverage Production
    Company Size10,000 employees or more
    Year Founded1936
    Websitehttps://www.aramark.com/

    Description

    Job Description

    Title: Catering Supervisor - PPG Paints Arena - Restaurant & Catering

    Requisition #: 672439

    Location: Pittsburgh, PA, US

    Career Area: Food Service

    Information at a Glance

    Position Summary

    Directly overseeing the execution of the catering front line team and the general operation of the event according to the standards set forth by Aramark and PPG Paints Arena. The Catering Supervisor focuses on ensuring every customer within the event receives the distinctive premium service at each event that meet Aramark and PPG Paints Arena expectations. The Catering Supervisor reports directly to the Catering Manager and will directly oversee the Catering Servers as well as communicate with the Catering Manager and Executive Chef to meet the needs of the event.

    Essential Job Functions

    • Arrive prior to attendant arriving to ensure catering areas are set up properly without taking attendant union
    • duties away. Review BEOs with attendants so they understand the event & service
    • Confirm room setup reflects layout
    • Responsible for adjusting room layout (move tables, etc)
    • Responsible for documenting fridge temps in 4B/Media
    • Manage all standard game day catering areas (Press, Press Box, Wives, GM, Suite 66, Media Deck, Official Locker Rooms)
    • Ensure all menu items are set up
    • Menu tags for all menu items
    • Check food presentation
    • Interact and meet with Event Day Hosts (I think having a consistent ARA supervisor in additional to
    • the attendant is these areas could be beneficial to us)
    • Supervise staff setup through breakdown, allocate duties, & coordinate with Main Kitchen & Suites
    • Kitchen for any Event Day Add-ons or adjustments that may occur
    • Maintain safety & sanitation levels in all catering areas including pantries & storage areas
    • Assisting attendants when deemed necessary to ensure smooth & efficient service
    • Manage all additional catering on game day (Conference Rooms, Bar 119, Coors Igloo Club, VIPS, Visitor Locker Room, Executive Dining Room)
    • Assist in EOM Inventory
    • Attend BEO Meetings
    • Other duties & functions as assigned by Supervisor or Manager

    Essential Requirements

    • Must have flexible availability and able to work all Penguins games including non-hockey events as needed
    • Adherence to all established policies of the employee handbook
    • Adherence to all established position performance requirements
    • Lift, Move and Carry up to 50 lbs.
    • Ability to Bend, Reach & Stretch as needed for service to guests and cleaning & maintenance
    • Superior skills in organization, detail orientation and thoroughness of task completion
    • Superior skills in customer service and personal interaction skills
    • Basic Math, Reading and Keyboarding skills including PCs and telephones
    • Must be knowledgeable of food preparation techniques
    • Must be able to stand and walk during entire shift

    Required Certifications/Education/Experience

    • At least 1 year of Food Service Supervisor or other relevant experience
    • At least 1 year of prior experience in Front of House food service operations
    • All standard Aramark & PPG Paints Arena trainings, including:
    • Techniques for Effective Alcohol Management
    • Safety Topics (HACCP, ServSafe, Environmental Awareness, Safe S.T.E.P., Personal Hygiene & Health, etc.)
    • Customer Service
    • Cash Handling and Point of Sale systems
    • Order Entry system for Suite event day orders

    About Aramark

    Our Mission

    Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

    At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

    About Aramark

    The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

    About Company

    We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

    Innovation inspired by you
    The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

    Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

    Beyond great service
    Another key part of what makes us different is something we call service excellence.

    To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

    We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

    Our people make all the difference—we make sure of it
    Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

    We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

    The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

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