Catering Sales & Services Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort''s diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you''re building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you''ll find opportunities to learn, grow, and make a meaningful impact. If you''re looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

The Catering Sales & Services Manager plays a critical role in driving catering revenue while ensuring the seamless planning and execution of meetings, conventions, weddings, and special events. This position is responsible for generating new business, converting inquiries into confirmed events, cultivating strong client relationships, and coordinating all event details from initial booking through successful execution. Working closely with clients, event planners, and resort operational teams including Banquets, Culinary, Audio-Visual, and outside vendors, the Catering Sales & Services Manager ensures every event is delivered with exceptional attention to detail and the highest standards of hospitality. This role contributes directly to resort revenue growth through strategic selling, upselling opportunities, and outstanding guest service.

This is an ideal opportunity for a highly organized, results-driven hospitality professional who thrives in a fast-paced environment, enjoys building relationships, and is passionate about creating memorable experiences while delivering exceptional events from concept to completion.

Key Responsibilities:

• Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
• Assist in selling catering services and converting inquiries into confirmed events.
• Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail
• Create detailed event orders, production timelines, and execution plans
• Identify upselling opportunities to enhance the guest experience and drive additional revenue
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
• Event Planning & Coordination
• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Coordinate & collaborate with internal staff event logistics with operational teams including Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors
• Ensure all event details are communicated clearly and executed according to client expectations.

Administrative & Operational Support:

• Maintain accurate and organized sales files and electronic documentation.
• Ensure all event information is properly recorded and stored within the property's sales and catering system (Delphi or equivalent).
• Monitor event details to ensure compliance with resort policies and procedures.
• Revenue & Business Development
• Support revenue generation by recommending strategies to: Attract new market segments, Increase average checks, enhance catering menus and offerings, and Provide feedback to the Director of Catering regarding potential profit improvement opportunities.

Guest Experience & Service Excellence:

• Maintain a high level of professionalism and service when interacting with guests and clients.
• Ensure events are executed to South Seas standards of hospitality and service.
• Remain attentive, courteous, and helpful to guests always.
• Safety & Compliance
• Follow all workplace safety standards.
• Report on unsafe conditions or concerns to the Director of Catering immediately.
• Ensure compliance with resort policies and operational procedures.

What are we looking for?

Qualifications:

Education & Experience:

• High school diploma or equivalent required.
• College degree in Hospitality Management, Business, or related field preferred.
• 1-2 years of experience in hospitality, catering, events, or hotel operations preferred.

Skills & Competencies:

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer-service oriented with a hospitality mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and utilize sales and catering systems such as Delphi.

Our company ("Company") fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

• Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.