We’re looking for both Full-Time and Part-Time enthusiastic Guest Services Representatives for the 2025–2026 winter season who know how to create positive first impressions, deliver excellent customer service, and keep the mountain vibes welcoming from sunrise to the last chair. Welcome to Cataloochee Ski Area – Where Work Meets the Mountain Lifestyle Perched in the Great Smoky Mountains of North Carolina, Cataloochee Ski Area has been a winter tradition since 1961 and is proud to be the first ski area in the state .
Numbers & Facts
Location
Maggie Valley, North Carolina
Salary
$14–$15.50 Per Hour
Description
Responsive recruiter
Great Skiing in the Great Smokies
Be the Smile That Welcomes Every Guest to the Mountain!
At Cataloochee Ski Area, our culture is built on friendliness, teamwork, and a passion for the mountain lifestyle. From first-time skiers to seasoned passholders, every guest deserves an unforgettable experience, and it all starts with our Guest Services team.
We’re looking for both Full-Time and Part-Time enthusiastic Guest Services Representatives for the 2025–2026 winter season who know how to create positive first impressions, deliver excellent customer service, and keep the mountain vibes welcoming from sunrise to the last chair.
What You’ll Do:
Be the first point of contact for guests — welcoming them with warmth, professionalism, and knowledge.
Assist with lift tickets, passes, and general resort information.
Solve problems with creativity and care, ensuring every guest leaves happy.
Work alongside other mountain departments to keep things running smoothly.
What We’re Looking For:
Outgoing, friendly personalities who love working with people.
Strong communication and multitasking skills.
Confidence using computers/POS systems (training provided).
Reliability, positivity, and a can-do attitude — especially on weekends and holidays.
Flexibility to work varying shifts, including evenings and peak season days.
Position Requirements:
Must be at least 18 years old.
Must be willing and able to work a varied schedule, including weekends, nights, and holidays.
Must be able to hear and speak clearly for radio and telephone communication.
Must be able to move comfortably and quickly throughout the resort.
Must be able to stand for long periods.
Must be able to lift up to 30 pounds.
A criminal background check will be conducted after the position is accepted, in accordance with the Fair Credit Reporting Act.
A free season pass & lessons, so you can ski/ride all winter.
Discounts on rentals, food & beverage.
Year-Round Employment Opportunities: We partner with local employers to provide employment opportunities beyond the winter season.
A supportive, high-energy team environment.
The chance to be part of a community that values fun, excellence, and mountain culture.
Other job duties:
This job description outlines the main responsibilities, but is not an exhaustive list of tasks. You may be asked to take on additional responsibilities as needed. As Cataloochee Ski Area continues to grow, the responsibilities of this position may evolve, requiring flexibility and adaptability.
Season Dates: Mid-November through early April (weather dependent).If you’re ready to combine your love of the outdoors with your passion for customer service, apply today and become part of the Cataloochee Ski Area family!
Compensation: $14.00 - $15.50 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Discover Winter Adventure at Cataloochee Ski Area
Welcome to Cataloochee Ski Area – Where Work Meets the Mountain Lifestyle
Perched in the Great Smoky Mountains of North Carolina, Cataloochee Ski Area has been a winter tradition since 1961 and is proud to be the first ski area in the state. With stunning mountain views, a welcoming atmosphere, and a passion for snow sports, we’ve built a reputation for combining southern hospitality with mountain adventure.
Our mountain has something for everyone:
18 scenic, expertly groomed slopes for all ability levels
A brand-new quad ski lift to move more skiers and riders up the mountain, faster
A dynamic freestyle terrain park for adrenaline lovers
A fully equipped rental department to get guests slope-ready
A comprehensive Ski & Ride Center offering lessons for beginners to advanced riders
A cozy gift and gear shop stocked with mountain essentials
Quick and convenient cafeteria-style dining
Beverage service to keep the good vibes flowing
Plus, Tube World — our snow tubing park is just minutes from the base area!
At Cataloochee Ski Area, our mission is simple: deliver unforgettable experiences for every guest, every day. From first-time skiers to lifelong passholders, we take pride in creating moments that keep people coming back season after season. That level of service comes from the heart of our operation — our team.
Why Work at Cataloochee?
Be part of a tight-knit, family-oriented team that values fun, collaboration, and professionalism.
Enjoy perks like a free season pass, discounts on rentals and lessons, and the chance to spend your days surrounded by fresh mountain air.
Gain valuable experience in hospitality, customer service, and outdoor recreation — all in a high-energy, team-focused environment.
Play an active role in carrying forward a legacy of customer service excellence while helping create unforgettable mountain memories for our guests.
Each winter, Cataloochee comes alive with energy, adventure, and camaraderie. Our team thrives in a fast-paced, high-spirited environment where fun is always part of the job. Though the season lasts just over four months, the memories and friendships built here last much longer.
Whether you're seeking a seasonal adventure or a pathway into the outdoor recreation industry, Cataloochee Ski Area offers more than a job—it’s an experience.
Join us this winter and make your season unforgettable — both on and off the slopes.