| Location | Kansas City, MO |
Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready‑to‑learn attitude.
Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
Generate casino revenue from an assigned, active database and from new VIP accounts to achieve gaming revenue goals as set by the management team.
Effectively use marketing and upscale sales techniques to develop and maintain relationships with valued VIP customers, to secure their long-term loyalty.
Participate in special events and social functions with targeted guests, gaining quality customer-facing time to build relationships.
Make appropriate use of available resources: CSB's and other travel channels, external events, brand and tiered events, direct mail offers, and discretionary comp authority.
Effectively sell Total Rewards to targeted customers; persuasively communicate the value of reward credit portability, tier status, and the recognition inherent to Total Rewards.
Anticipate, respond to and consistently meet or exceed the hospitality and gaming needs of guests.
Ensure seamless hand-off of guest itineraries for flawless on-property execution by the VIP Host hospitality team and operating departments: Casino, Hotel, Transportation, F&B, and Cage.
Plan, coordinate, and lead both on and off-property VIP events.
Handle difficult guests and situations in a calm, professional and prudent manner.
Fully comply with all applicable rules, regulations, laws and policies.
Conduct yourself with highest levels of integrity and honesty.
Respond to and consistently meet the needs of internal clients.
Support and cultivate new ideas and methods to deliver business solutions.
Identify ways to increase efficiencies or improve products or services.
Clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business.
Keep track of existing products/services and/or progress on new initiatives.
Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
Develop skills to handle increasingly complex matters.
Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
Politely give consistent, timely and accurate information and find answers when unsure
Ability to work in a loud, fast‑paced environment while handling multiple tasks under time constraints.
Requires frequent standing, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.
Sales Excellence: Leveraging exceptional service to maximize sales performance
Passion for Service: Internally motivated to graciously serve, delight and build player loyalty
Influence: Engaging others to succeed
Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world
Drive: Harnessing energy and passion to excel
Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness
Must be able to maneuver throughout casino and hotel areas.
Must be able to sit, stand, bend, crouch, stoop, kneel, crawl, twist, and balance when performing in front of or interacting with guests.
Must have manual dexterity to manipulate props and present customers with gifts/prizes.
Must be able to frequently lift up to 20 pounds.
Must be able to respond to both visual and aural cues.
Must be able to tolerate areas containing secondary smoke.
Must be at least 21 yrs. of age.
Ability to read, write, and understand English.
Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
Must pass the required background check.
Must obtain a Missouri Gaming License
Report to work in a neat and clean business-business casual clothing. Well-groomed hair and personal hygiene are essential.
Three to five years casino/hotel, customer service, host or other account management experience required. Luxury service experience preferred.
College degree or equivalent experience preferred but not required.
Ability to think independently in making decisions to maximize customer service experience and program profitability.
Ability to effectively manage time and perform multiple tasks simultaneously.
Excellent interpersonal, communication, problem solving and analytical skills required.
Must have excellent customer service skills.
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
Excellent networking abilities.
Avid member of the local community, including commercial and industry awareness.
Must be able to listen and respond to visual and aural cues.
Must have excellent oral and written communication skills.
Must show proficiency using office equipment and computer applications required for this position.
Must be at least 21 yrs. of age.
Ability to read, write, and understand English.
Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
Must pass the required background check.
Must obtain a Missouri Gaming License
Report to work in a neat and clean business-business casual clothing. Well-groomed hair and personal hygiene are essential.
Three to five years casino/hotel, customer service, host or other account management experience required. Luxury service experience preferred.
College degree or equivalent experience preferred but not required.
Ability to think independently in making decisions to maximize customer service experience and program profitability.
Ability to effectively manage time and perform multiple tasks simultaneously.
Excellent interpersonal, communication, problem solving and analytical skills required.
Must have excellent customer service skills.
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
Excellent networking abilities.
Avid member of the local community, including commercial and industry awareness.
Must be able to listen and respond to visual and aural cues.
Must have excellent oral and written communication skills.
Must show proficiency using office equipment and computer applications required for this position.