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Casino Host

Golden Nugget

  • Cripple Creek, Colorado
  • 30+ days ago
  • $57,784 Per Year
  • Full-time

Highlights

Responsibilities: Develop and implement communication strategy to build and maintain relationships with Golden Nugget VIPs through: Phone Calls to VIPs with valid phone numbers. Minimum two (2) years of experience in casino operations, player development, hospitality, guest services, sales, or a related customer-facing role preferred.

Numbers & Facts

LocationCripple Creek, Colorado
Job TypeFull-time

Description

Overview:
  • Develops and maintains effective relationships with current and potential Golden Nugget VIPs.
  • Operates in compliance with Colorado Limited Gaming Act and other applicable municipal, state, and federal laws or regulations.
  • Phone calls to VIPs with valid phone numbers.
  • Emails to VIPs without valid phone number but with valid email address.
  • Postal mail to VIPs without valid phone number or valid email address.
  • Daily analytic reports for VIP status progression.
  • Quarterly bonus eligibility based on job and player performance.
Responsibilities:
  • Develop and implement communication strategy to build and maintain relationships with Golden Nugget VIPs through:
    • Phone Calls to VIPs with valid phone numbers. This includes keeping records of the disposition of each phone call.
    • Personalized emails to customers with a valid email address.
    • Direct Mail/Notes to VIPs with a valid physical mailing address.
    • Learn and record VIP information to establish a rapport (ex. Birthday, marital status, game preferences, communication preferences, etc.
  • Update and manage VIP contact information in the Super Playmate database.
  • Market/sell casino offers, promotions, hotel stays and other amenities to drive incremental visitation.
  • Assist VIPs with personalized needs such as, but not inclusive of, hotel or restaurant reservations.
  • Periodically survey and monitor surrounding competition concerning club points, promotions, and progress.
  • Identify players with the potential to become a VIP.
  • Issue discretionary comps (food, gas, hotel) based on play to build loyalty among current and potential VIPs.
  • Assists with Special marketing and promotion events.
  • Be knowledgeable of all Player’s Club operations.
  • Performs assigned Player Development duties within deadlines.

 

Qualifications:

  • High school diploma or GED required.
  • Associate's degree or Bachelor's degree in Hospitality, Business, Marketing, Communications, or a related field preferred.
  • Minimum two (2) years of experience in casino operations, player development, hospitality, guest services, sales, or a related customer-facing role preferred.
  • Previous experience as a Casino Host, VIP Host, Player Development Representative, or similar role strongly preferred.
  • Knowledge of casino marketing programs, player rewards systems, and customer relationship management (CRM) tools preferred.

Knowledge, Skills & Abilities

  • Exceptional interpersonal and relationship-building skills.
  • Proven ability to establish rapport and maintain relationships with VIP and high-value guests.
  • Excellent verbal and written communication skills.
  • Strong sales, networking, and customer service abilities.
  • Ability to identify guest needs and provide personalized service solutions.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Ability to exercise discretion and maintain confidentiality regarding guest information.
  • Knowledge of gaming regulations, casino operations, and player tracking systems preferred.
  • Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
  • Experience with casino management and player tracking systems preferred.
  • Ability to analyze guest play and make sound business decisions regarding complimentary services and guest reinvestment.

 

Posted Salary Range: USD $57,784.00 - USD $57,784.00 /Yr.

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