Cashier/Customer Service Representative-Frankstown Sunoco

Summary:  Responsible for recording sales transactions on the cash register and providing general customer assistance by performing the following duties in a convenience store/gas station setting.

• Duties and Responsibilities include the following. Other duties may be assigned.

• • Operate cash register and all point-of-sale equipment accurately & efficiently.
  • Quickly and accurately scan and bag all items.
  • Receive payment by cash, credit/debit cards, or gift cards in accordance with store procedures.
  • Issue change, refunds, or credits due to customers with appropriate receipts for each transaction.
  • Process merchandise returns and/or exchanges in accordance with store policies.
  • Redeem food stamps and coupons if applicable.
  • Follow all Company credit card, cash, merchandise handling policies, including lottery, tobacco sales, & gas station loyalty programs; vendor coupon & food stamps redemptions.
  • Count money in cash drawer & coin box at the beginning and in the end of shift to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during the shift, and reconcile this with total cash sales according to the shift report.
  • Provide excellent customer service to all customers.
  • Provides and initiates assistance for customers as needed inside and outside the store at pumps.
  • Resolve and report customer complaints tactfully and promptly.
  •  Maintain clean appearance of the store and all the equipment on a daily basis.
  • Stock walk-in cooler and other racks or equipment as assigned by the Manager.
  •  Accept and check in vendor deliveries; pay by cash to cash vendors.
  • Receive incoming telephone calls and takes accurate messages for appropriate person.
  • Compile shift reports and other reports & records required by management.
  • Maintains adequate stock of paper forms for the cash register area, and notifies the Manager when additional supplies are needed.
  • Attend store meetings and training sessions as requested.
  • Train new cashiers on approved company procedures.
  •  Place cash drops and transaction records into safe in accordance with store procedures on a daily basis.
  •   Report any problems or discrepancies to the Manager.
  •  Perform other related duties as assigned.

Education:

• High School Diploma or Equivalent. Prior cashier experience helpful.