Automotive BDC Representative / Cashier

Position Summary

We are seeking a highly motivated and customer-focused Automotive BDC Representative/Cashier to join our team. This position serves as the first point of contact for our customers, handling incoming calls, scheduling service appointments, assisting with customer inquiries, processing payments, and ensuring an exceptional customer experience from start to finish.

Responsibilities

Business Development Center (BDC)

• Answer incoming service and sales calls in a professional and courteous manner.
• Schedule and confirm customer appointments.
• Follow up with customers regarding missed appointments and service recommendations.
• Contact customers through phone, text, and email campaigns.
• Maintain accurate customer records in the dealership CRM.
• Assist in generating service traffic and increasing customer retention.

Cashier Duties

• Process customer payments accurately and efficiently.
• Balance daily cash drawer and credit card transactions.
• Review repair orders for accuracy before closing.
• Provide customers with copies of invoices and explain charges when needed.
• Assist with filing and administrative tasks.
• Maintain a clean and organized cashier area.

Schedule

Full-time position with flexible scheduling, including occasional Saturdays.

If you enjoy helping customers, have strong communication skills, and want to grow your career in the automotive industry, we encourage you to apply today.