Cash Management Specialist

Position Title

Cash Management Specialist

Location

El Segundo, CA 90245

Job Summary

The Cash Management Specialist plays a critical role in enhancing the client experience through proactive fraud prevention, transaction verification, and high-touch service delivery. This role supports the Private and Commercial Bank and works closely with high-net-worth individuals and large corporate clients who represent a significant portion of the bank's deposit base. These clients require a sophisticated level of service, discretion, and precision. The Cash Management Specialist collaborates closely with Flagstar's sales teams to support the implementation of new products and services. This role is responsible for identifying and communicating challenges to various internal business partners to ensure a seamless and positive client experience. Success in this role requires a detail-oriented mindset, strong communication skills, and the ability to collaborate across departments to deliver seamless, white-glove service. In addition, the specialist proactively reviews workflows and updates procedures to ensure alignment with evolving regulatory requirements and technological advancements.

Job Responsibilities:

Implement cash management services based on thorough review of client documentation and onboarding requirements.

• Partner with the sales team to deliver white-glove service and support via phone and email.
• Serve as a primary point of contact for client inquiries related to cash management services.
• Coordinate with internal teams to resolve client issues and ensure timely follow-up.
• Maintain detailed records of client interactions and service implementations.
• Increase various limits (wire, ACH, Mobile) as requested by the client.
• Provide dedicated technical, operational, and product support to all Corporate, Commercial, Small Business, and Private Banking clients utilizing TM Services.
• Work closely with assigned Sales Officers to deliver exceptional "white glove" treatment.
• Perform quality control (QC) reviews on client-submitted documentation to ensure accuracy and compliance.
• Monitor and review fraud alerts related to bill payment activity.
• Investigate suspicious transactions and escalate potential threats according to internal protocols.
• Collaborate with fraud prevention teams to enhance monitoring strategies and client protection.
• Ensure all transactions are accurately processed and posted before daily cutoffs.
• Identify and resolve discrepancies in a timely manner to maintain transaction integrity.
• Support ad hoc initiatives, reporting, or process improvements as assigned.
• Participate in team meetings, training sessions, and cross-functional collaboration efforts.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 3+ years of experience in banking, treasury services, or cash management.
• Strong understanding of wire and ACH processes, fraud prevention, and client onboarding.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and banking platforms.
• Strong knowledge of treasury management products and treasury management services experience (i.e. Remote Deposit Capture, Positive Pay, ACH/Wires, on-line banking, Cash Vault, Lockbox and bill pay products).

Preferred Qualifications:

• Understanding of FIS, Fiserv, and/or Corporate Connect.
• Treasury Management Payment and Services experience.
• Familiarity with Bank operational policies and procedures.

Job Competencies:

• Operational Accuracy & Attention to Detail.
• Client-centric communication.
• Risk and Fraud Awareness.
• Collaborative nature working with both internal and external clients.
• Experience delivering results in a deadline driven environment that requires accuracy, flexibility and multitasking.
• Proven service orientation and excellent customer service skills.
• Outstanding verbal, written and interpersonal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Effective organizational and time management skills.
• Ability to work independently or collaboratively and manage multiple priorities in a fast-paced environment.
• Ability to solve practical and complex problems.
• Strong organizational, time management and listening skills.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer - Vets/Disabled

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$17.83 - $29.37

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.