Position: Full-time, Cash Management Service Representative
Location: Downtown Honolulu
Industry: Finance/Banking
Schedule: Monday through Friday from 8:00 AM to 5:00 PM
Pay: $21.00 per hour
Candidates must be in-state to apply and be considered.
Benefits:
- Pay Cards, Direct Deposit & Weekly Pay
- Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
- Free Online Skill Classes, EAP, Discounts & many more
The Cash Management Service Representative serves as the primary point of contact for business clients utilizing treasury management services. This role provides a combination of customer support, account administration, technical assistance, and operational support to ensure clients receive exceptional service and effective banking solutions.
Job Duties:
- Serve as a liaison between business clients, relationship managers, sales officers, and internal departments.
- Respond to customer inquiries regarding cash management products and services.
- Set up and maintain treasury management services, including account documentation and user access.
- Provide client training and technical support by phone, email, and in person.
- Research and resolve account and service issues in a timely manner.
- Review and process billing for cash management services.
- Assist with service charge calculations and account maintenance.
- Ensure compliance with bank policies, procedures, and regulatory requirements.
- Maintain accurate records and documentation.
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Job Requirements:
- High School Education or GED required
- Strong customer service and relationship-building skills
- Administrative, banking, financial services, or operational experience preferred
- Excellent verbal and written communication skills
- Strong attention to detail and organizational abilities
- Effective problem-solving and analytical skills
- Proficiency with Microsoft Office and the ability to learn new systems quickly
- Ability to manage multiple priorities in a fast-paced environment
Equal Opportunity Employer