Cash Application Manager

Reporting to the Director, Shared Services, the Manager, Cash Application is responsible for leading all aspects of cash application operations, ensuring accurate and timely application of customer payments, maintaining a strong control environment, and driving continuous improvement. This role leads a team of cash application professionals while partnering across Finance, Sales, and Information Services to optimize processes, leverage automation, and improve working capital performance.

Key Responsibilities:

• Own end-to-end cash application operations, ensuring customer payments are applied accurately, timely, and in accordance with established controls and procedures.
• Lead a team of cash application specialists, setting priorities, managing workload, and driving accountability for performance and service-level expectations.
• Drive the reduction of unapplied cash through proactive monitoring, root cause analysis, and targeted resolution plans.
• Manage month-end close activities, including account reconciliations and related reporting requirements.
• Maintain effective controls, procedures, and documentation in support of internal and external audit requirements.
• Develop, coach, and retain talent while fostering a culture of continuous improvement, collaboration, and operational excellence.
• Develop and deliver executive reporting and operational analytics that provide visibility into KPIs, cash trends, process effectiveness, and team performance.
• Initiate continuous improvement efforts focused on automation, standardization, and efficiency across the cash application function.

Qualifications:

• Bachelor's degree in Accounting, Finance or a related business field
• 7+ years of progressive Accounts Receivable or Cash Application experience, including payment reconciliation, banking transactions, and management of unapplied cash
• Minimum 2 years of experience managing, coaching, and developing high-performing teams
• Solid understanding of lockbox, ACH, wire, and other electronic payment processes, internal controls, and core accounting principles
• Experience using ERP systems and cash application automation technology, preferably HighRadius
• Ability to drive process improvements and automation initiatives
• Advanced analytical and problem-solving skills, with the ability to perform root cause analysis, identify trends, and turn data into action
• Strong communication and collaboration skills, with the ability to build effective partnerships across functions
• Advanced Excel and reporting skills, including building KPIs and executive-level reporting