Case Worker

Job Title: Case Worker

FLSA Status: Full Time - non-exempt

Reports to: Corps Officer

Schedule: 40W M-F 8:00AM - 4:30PM

Supervises: n/a

Rate of Pay: $17.50

Closing Date: 07/23/2026

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Position Summary

As a Case Worker for Social Service Programs, you will be expected to answer the phone, make appointments, take applications, conduct client interviews, and ensure accurate records are maintained for all aspects of the Social Service Programs. Complete intake procedures, assessments for services, and connect with other programs at The Salvation Army. Promote The Salvation Army's other programs such as, but not limited to Food Pantry, Case Management, Utility Assistance, Meal Program, and Corps Ministry Programs. Working alongside the Social Services team to assist clients through various case management needs. This includes and is not limited to utility assistance, assistance referrals to other organizations, and emergency assistance inquiries.

Duties and Responsibilities

• Ability to communicate effectively with staff, interns, volunteers, clients and other agency providers about the Social Service programs and requirements.
• Ability to set priorities and organize case load.
• Ability to communicate both in person, over phone, or e-mail about programs and assistances.
• Ability to be fluent in every aspect of the day-to-day administrative duties, for example: phones, copy machine, computer, e-mail, web-based database systems, and fax machine knowledge.
• Work with Social Service team to suggest and implement strategies that will maximize the program effectiveness.
• Knowledge of Utility Programs and Social Service programs within the state of Utah (will be trained)
• Time Management skills.
• Must respect cultural, social, and racial differences.
• Effective stress coping skills, and patience with clients to conduct interviews.

Education/Experience, Skills, Qualities, Requirements

• Associate degree or higher in social work or related field preferred.
• Experience in Social Services.
• Strong communication and people skills.
• Ability to work in a team environment.
• Strong understanding of the social services and resources available in Salt Lake City

Requirements

• Driving

If the position requires driving:

• The employee must be 21 years old at a minimum (for insurance provision) and possess a valid in-state driver's license

• An MVR will be processed every year in accordance with The Salvation Army's policies

• Background Check

• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies

• Physical

• Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate a telephone, to understand written information

• Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.