Case Specialist

Key Requirements Assure that VIN number, paperwork, and other vehicle identification is prepared and verified. Advise customer of Auction complaint policy and notify manager and/or Arbitrator.

Job Title: Case Specialist
 Location: Houston, TX (Hybrid)
Duration: 3+ Months contract with possibility of extension
 
 
Key Requirements

• Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
• Meet with customer and record complaint information.
• Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
• Perform PSI calls and arbitration calls.
• Advise customer of Auction complaint policy and notify manager and/or Arbitrator.