Case Managers shall be responsible for conducting outreach to referred Customers, engaging Customers in Provider activities, re-engaging those Customers who started to participate and subsequently stopped, introducing Customers to Provider processes, reviewing the DHS-administered assessments, administering detailed assessments, developing, and amending DIRPs, and helping Customers overcome barriers to program engagement and participation. DUTIES/RESPONSIBILITIES: Experienced at working with Customers and knowledgeable about the challenges that Customers typically face, Case Managers shall coordinate with other providers (e.g., community-based entities, other District agencies) and ensure that Customers are making meaningful progress against their Detailed Individual Responsibility Plan (DIRP).