CASE MANAGER (Veteran Program) New Haven County

Job Title: CASE MANAGER (Veteran Program) New Haven County

Department: Veterans

Reports To: Director

Classification: Non-Exempt

Salary: $50,000-$58,000

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SUMMARY

Our Veteran unit is seeking a dedicated Case Manager to provide support to homeless and at-risk-of-homelessness Veterans in New Haven County. Based in New Haven County, the Case Manager will play a vital role in helping participants overcome personal and systemic barriers through personalized case management, job readiness training, educational guidance, and wraparound services. This position requires regular travel in New Haven County to engage with participants and community partners, with the goal of guiding Veterans toward long-term success in employment, education, or vocational training.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.
• Provide one-on-one case management and mentorship to Veterans.
• Support Veterans in addressing barriers such as housing instability, mental health needs, justice involvement, and family challenges.
• Develop a mutually agreed-upon individualized Employment Plan & Service Plans to identify the participants' short-term and long-term objectives. Update plan as needed and monitor their progress.
• Identify and initiate appropriate referrals that will strengthen the participants' potential for job placement and /or post-secondary school acceptance.
• Provide information or refer individuals to public or private agencies or community services for assistance.
• Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
• Monitor and record clients' progress to ensure that goals and objectives are met.
• Develop and maintain a database of participant activities with appropriate documents and required paperwork, i.e., forms, case notes, work experience, and volunteer opportunities.
• Submit reports and review reports or problems with superiors.
• Accumulate program data for regular internal and external reporting, and program evaluation, as needed. Represent the workplace on committees and tasks forces while connecting/referring and coordinating the proper outreach and case management services needed for participants.
• Ensure a strengths-based, culturally competent, and Veteran-focused approach to all services.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for own work and not required to direct or supervise other personnel, but may occasionally instruct or show another employee how to perform the work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent intrapersonal skills with the ability to build rapport, motivate, and maintain positive relationships with Veterans and colleagues.
• Highly organized with the ability to manage multiple cases, meet deadlines, and adapt to changing priorities.
• Proficiency in Microsoft Excel for tracking participant progress, data entry, and reporting
• Comfortable working independently and in a team across multiple sites
• Commitment to assisting Veterans in overcoming barriers to achievement and success in their personal and work lives.
• Excellent verbal, presentation, and written communication skills
• Demonstrates strong cultural competence and the ability to work effectively with individuals from diverse backgrounds, fostering an inclusive and respectful workplace.

EDUCATION and/or EXPERIENCE

Bachelor's degree or equivalent from a four-year college in Human Services, Education, or Business Management, and/or three years of related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

The ability to understand more advanced computer skills and be proficient in the advanced knowledge of software such as Microsoft Word, Excel, PowerPoint, and Access as well as data management systems.

OTHER SKILLS AND ABILITIES

The ability to read, speak and/or interpret Spanish is desired.

BENEFITS:

• 401K/Pension
• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time
• Life Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Disability insurance
• Paid holidays
• Hybrid Work Schedule

About Us: The WorkPlace is an organization of ideas, actions, resources, and initiatives - all designed to strengthen the workforce. 'Think it forward' is our corporate culture. Every discipline within our organization is encouraged to innovate and activate as we put ideas into motion for the greater good of the economy and society as a whole. As a not-for-profit organization with state-wide and national workforce development programming, our goals are to ensure that the workforce can acquire the necessary skills to move along a career path and ensure businesses have the talent they need to grow.