Case Manager Supervisor - Homeless Families

ORGANIZATION OVERVIEW 

Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

POSITION OVERVIEW

The Senior Case Manager is responsible for direct service provision to residents and supervision
of the Recreational Specialist or Residential Specialist according to the sites staffing pattern.
Direct services include counseling, group counseling, advocacy services, referrals and follow-up,
home management and budget counseling. Individual must demonstrate sensitivity to issues
related to homelessness. In addition, the Senior Case Manager will make all necessary linkages
to community agencies to provide proper placement of residents in areas of permanent
housing, referral to engage in aftercare services prior to leaving the agency, vocational and
educational services, and to assist families in securing public assistance, Medicaid or other
entitlements.

Salary: $49,000 - $61,200.00

MAJOR DUTIES AND RESPONSIBILITIES

• Maintain caseload of 20-25 families.
• Conduct intake interviews, as assigned, to assess and evaluate residents for admission.
• Engage residents in initial and ongoing treatment processes, through individual and
group counseling, under clinical supervision of the Director of Social Services.
• Develop and maintain housing referral resources, assist residents in the process of
locating and securing permanent housing, in conjunction with Housing Specialist.
• Assists all residents in the process of referral and placement in community based
resources including after care services
• Assess residents’ vocational and educational needs, aptitudes and interests through
interviews and testing. Develop and maintain placement and follow-up as appropriate
after assessment and counseling.
• Develop and maintain liaison activities with DHS, HRA. Public Assistance and Medicaid
Administrators and Workers, to assist eligible residents in securing Public Assistance and
Medicaid by acting as a personal advocate through telephone or personal visit/contact
• Ensure entry into DHS Cares system and facilitate staff training through coordination
with DHS
• Attend weekly individual case supervision, group supervision, monthly case conferences,
and staff meetings.
• Function independently in time of facility coverage, including, responsibility for
appropriate action in crisis situations per agency procedures.
• Provide weekly supervision to assigned staff Residential Aide or Recreation Specialist.
• Participate in training seminars conducted to enhance and develop one’s skills.
• Develop with the resident, a contract of mutually agreed goals and objectives to be
accomplished within an agreed upon timetable.
• Facilitate psycho educational groups.
• Coordinate on-site and off-site services such as for child care, child therapy and
recreation.
• Perform other duties as assigned by the Director of Social Services.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor’s Degree in Human Services

REQUIRED SKILLS AND EXPERIENCE

• Three (3) years of crisis counseling experience preferred in a residential shelter for
homeless individuals and/or families.
• In addition, must have training and experience in assessing the vocational and
educational needs and aptitudes of clients, thorough familiarity and success with
engaging clients experience assisting eligible clients through the process of obtaining
Public Assistance, Medicaid and other benefits.
• Experience with supportive group facilitation
• Demonstrated sensitivity and experience with and/or knowledge of homelessness
within disenfranchised communities including individuals whom identify as lesbian, gay,
bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with
substance abuse and/or mental health issues.
• Familiarity with DHS regulations and DHS Cares Reporting
• Must possess a demonstrated ability in delivering client services including:
communication and listening skills, understanding of human interaction and personality
development, the ability to write and record case documentation, and demonstrated
skills in group counseling.
• Employee must be computer-literate and must have knowledge of Microsoft Office
Applications.
• Must have ability to be flexible of schedule as needed
• Excellent written and verbal skills are required

At URI we are committed to cultivating an inclusive work environment.  We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.