Case Manager / Residential Supervisor

Home of Guiding Hands (HGH)
San Diego County | Full-Time | $23.25–$24.25/hour

Are you an experienced leader who wants to make a meaningful difference in the lives of adults with intellectual and developmental disabilities?

Home of Guiding Hands is looking for a Case Manager / Residential Supervisor to oversee residential programs while supporting the individuals who call our homes their home.

This is more than a traditional Case Manager position. You will have direct supervisory responsibility for House Managers and Direct Support Professionals (DSPs) while helping ensure our residential homes are properly staffed, compliant, and providing high-quality care.

What You'll Do

• Supervise and support House Managers and Direct Support Professionals
• Provide leadership, coaching, training, and ongoing support to residential staff
• Oversee up to three residential facilities serving up to 18 individuals
• Participate in the development and implementation of Individual Service Plans (ISPs)
• Coordinate client healthcare needs, appointments, medications, diets, and documentation
• Create and adjust staff schedules and assist with coverage when needed
• Review payroll and oversee house budgets and client funds
• Participate in employee evaluations, performance discussions, and staff development
• Conduct facility audits and help ensure licensing, safety, and regulatory requirements are met
• Lead facility meetings when needed and partner closely with the QIDP/Administrator
• Step in to provide direct client support when needed

What We're Looking For

We are looking for someone who is comfortable leading a team while also staying connected to the individuals we serve.

• High school diploma or GED preferred
• 24 months of experience working with individuals with intellectual and/or developmental disabilities preferred
• 24 months of supervisory experience and demonstrated leadership skills preferred
• Strong communication, organization, and problem-solving skills
• Comfortable coaching employees and holding teams accountable
• Valid California driver's license with at least two years of licensed driving experience
• Ability to obtain required CPR/First Aid, Pro-Act, and Medication Administration certifications

Why Join Home of Guiding Hands?

At HGH, you can grow as a leader while doing work that has a direct impact on people's lives. This position gives you the opportunity to lead employees, develop strong residential teams, and help create safe, supportive homes for individuals with intellectual and developmental disabilities.

Full-Time Benefits

• Medical insurance
• Dental insurance
• 403(b) retirement plan
• Additional benefits available to eligible full-time employees
• Leadership experience and opportunities for professional growth
• Meaningful work with an established San Diego nonprofit that has served the community since 1967

About Home of Guiding Hands

Home of Guiding Hands is a nonprofit organization serving children and adults with intellectual and developmental disabilities throughout San Diego and Imperial Counties. Since 1967, our mission has been simple: to improve the lives of those we serve.

If you have experience in residential services, developmental disabilities, caregiving, behavioral health, or human services and are ready to take the next step into a leadership role, we'd love to hear from you.

Equal Opportunity Employer

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.