Case Manager

Job Title: Case Manager

Location: Williamsbridge, Bronx, NY — On-Site & Field-Based

Client: Center for Urban Community Services (CUCS)

Job Type: Full-Time, Direct Hire

Schedule: Monday – Friday, 8:30 AM – 5:00 PM

Compensation: $44,240.56 - $59,930.96

Position Summary

Randstad is seeking a Case Manager to join the Center for Urban Community Services (CUCS) at Williamsbridge Gardens in the Bronx, serving formerly homeless families and singles with mental illness or special needs. This role delivers holistic, strengths-based support to a dedicated caseload through direct outreach, crisis intervention, benefit coordination, and housing retention services. Working both on-site and in the community, the Case Manager helps clients build self-sufficiency and maintain permanent housing stability.

Key Responsibilities

• Case Management & Engagement: Develop individualized service plans (ILPs); provide regular outreach, medication self-administration support per protocols, and community escorts to medical, legal, and benefit appointments.

• Benefits & Housing Retention: Assist clients with securing public benefits (SSI/SSDI, Medicaid, SNAP), rep payee funds, move-in orientation, recertifications, inspection prep, landlord relations, and daily living skills (ADLs) including hygiene, cleaning, and pest remediation.

• Crisis Response & Operations: Deliver trauma-informed crisis intervention, coordinate with emergency services, manage PackTite bed bug remediation protocols, facilitate support/recreational groups, and complete timely EHR progress notes to meet monthly contact targets.

Qualifications & Requirements

• Education: High School Diploma or GED required (Bachelor’s degree in Social Work, Psychology, or related field preferred).

• Experience: No formal experience required (prior background in human services or working with vulnerable populations preferred).

• Core Competencies: Crisis de-escalation skills, communication, ability to conduct home/community visits, and dedication to recovery-oriented care.

Benefits Summary

• Time Off: 17 days PTO (1st year), 10 sick days, 3 personal days, 12 paid holidays.

• Health: Medical, Dental, Vision, HSA, Life Insurance, EAP, Short-Term Disability, Paid Family Leave.

• Financial: 403(b) Retirement Plan, Commuter Benefits, FSA, Tuition Reimbursement.

salary: $44,240.56 - $59,930.96 per year
shift: First
work hours: 8:30 AM - 5 PM
education: Bachelors

Responsibilities

• Client Engagement & Service Delivery: Develop service plans (ILPs), provide regular outreach, support medication self-administration, and escort clients to medical, legal, and benefit appointments.

• Benefits & Housing Retention: Help clients secure public benefits (SSI/SSDI, Medicaid, SNAP), manage rep payee funds, handle recertifications/inspections, and assist with daily living skills (ADLs, cleaning, pest remediation).

• Crisis Response & Operations: Deliver trauma-informed de-escalation, coordinate emergency care, run support/recreational groups, and maintain timely EHR progress notes for client contact targets.

Skills

• Scheduling Appointments
• Organization
• Decision Making
• Working Independently
• Oral Communication
• Handling Confidential Information
• Problem Solving
• Prioritizing
• Written Communication
• Microsoft Office
• Case Management
• Bilingual Spanish Preferred
• Caseload Management
• Interpersonal Skills
• Business operations
• 
  Qualifications
• Years of experience: 2 years
• Experience level: Entry Level
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  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  

  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.