Case Manager - Mobile Crisis Intervention

Position Summary: The Case Manager for Mobile Crisis Intervention provides case management, stabilization and resolution services to individuals presenting with acute mental health distress/disturbance and facilitate clinical continuity for emergency services and other various clinical services, as needed. Immediate crisis services may be provided in the office or in a community based location, regardless of the program to which the individual is assigned.

Work Schedule: Wednesday & Saturday swing shifts (10am-12am), Thursday overnight shift (7pm-9am)

Responsibilities:

• Assists with engagement in mental health services and provides assistance in securing Medicaid, if indicated.
• Provides case management and therapeutic services, including education, and referrals to individuals who meet RSN access to care criteria.
• Staffs the Chelan Douglas Crisis Line during office hours.
• Completes progress notes and other required documentation within the required timeframes.
• Supports implementation of the treatment plan focusing on client strengths and risk factors.
• Provides services to achieve the goals identified on the treatment plan.

Crisis intervention:

• Assisting with applying for benefits.

• Assisting with activities of daily living and psychosocial support.

• Service coordination with other providers, including health care professionals, and establishing connections with other community resources.

• Transportation to appointments or meetings with service providers.

• Obtaining housing or assisting with housing retention.

• Establishes and maintains working relationships with community resources, coordinates consumer treatment with other providers, and initiates referrals to medical providers and other community resources as appropriate.

• Assists clients in linking with critical community and therapeutic based services to facilitate and sustain recovery.

• Attends psychiatric or medical appointments with clients as indicated.

• Follows agency policies regarding confidentiality and other consumer rights.

• Participates in supervision and staff meetings, multi-disciplinary team meetings, group supervision and other meetings as required.

• Attends court hearings as indicated and testifies on behalf of individuals served if necessary.

• Support cases assigned to hospital liaison.

Job Requirements: The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements: This position normally requires that physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision and skill.

Non-Physical Requirements:

Education

• Associates degree in behavioral sciences or related field required. Bachelors degree preferred.

Experience

• 2 years of experience in direct clinical treatment services.
• 1 year experience in the treatment of seriously disturbed children, adults, and their families.

Special Skills

• Knowledge and skills to work with chronically mentally ill population.
• Knowledge of community resources.
• Knowledge and experience working with older adults.
• Bilingual English/Spanish preferred, but not required.
• Strong family and individual clinical case management skills.
• Possess and utilize effective verbal and written communication skills.
• Ability to be self-motivated, work independently and as a team member.
• Ability to represent the agency in a professional manner within the community.
• Culturally competent in delivering services to individuals from distinct backgrounds.
• Ability to use a computer and to write effectively.
• Requires the ability to work flexible hours, including evenings and weekend as requested.
• Requires extensive travel in the community.
• Requires work in clients homes and other community locations.
• Requires the ability to tolerate exposure to tobacco smoke, domestic animals, household pets and other conditions common to a variety of home environments.

Licensure, Registration, Certification

• Valid Washington State drivers license and minimum required liability insurance for WA State.
• Must be deemed insurable as determined by Catholic Charities liability insurance provider.
• Agency Affiliated Counselor Registration.

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required.

Work Schedule: Wednesday & Saturday swing shifts (10am-12am), Thursday overnight shift (7pm-9am)

Wage Range: $23.32-$28.62 per hour, depending on experience

Benefits:

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year.
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities.
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment.
• Basic Life Insurance paid 100% by Catholic Charities.
• Flexible Spending Account eligibility following 6 months of employment.
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment.
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft.
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools.
• Annual longevity awards begin at 5 years of employment.

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.