Case Manager Masters in Social Work

As a valued member of the care team, you'll serve as a leader in patient assessment, care coordination, and complex discharge planning—ensuring patients receive the support, resources, and services they need for a safe transition across the continuum of care. In this hybrid role, you'll collaborate with physicians, RN Case Managers, community partners, and interdisciplinary care teams to develop proactive, patient-centered plans that address psychosocial, behavioral, environmental, and resource-related needs.

What We Offer:

Case Manager, MSW (Full-Time)

 

Location: Hybrid | Triad Region

Schedule: Monday - Friday, 8:00am - 4:30pm

Travel: Local travel required to the hospital and other community settings

 

Lead the Path to Safe, Successful Patient Outcomes

 

At Novant Health, the Case Manager MSW plays a critical role in helping patients navigate complex healthcare and social challenges. As a valued member of the care team, you'll serve as a leader in patient assessment, care coordination, and complex discharge planning—ensuring patients receive the support, resources, and services they need for a safe transition across the continuum of care.

 

In this hybrid role, you'll collaborate with physicians, RN Case Managers, community partners, and interdisciplinary care teams to develop proactive, patient-centered plans that address psychosocial, behavioral, environmental, and resource-related needs. Every interaction is an opportunity to remove barriers, improve outcomes, and help patients achieve the best possible quality of life.

What We're Looking For:

• Community Support Team (CST) or Assertive Community Treatment Team (ACTT) experience, highly preferred

 

• Education: High School Diploma or GED, required. Graduate Degree Master's Degree in Social Work from school accredited by the Council on Social Work Education, required.
• Experience: Two or more years professional social work experience or two or more years healthcare experience, preferred. 1 year of Case Management or related experience, preferred. 
• Licensure/Certification: Appropriate state approved curricula for restrictive interventions (facility specific) within 3 months of hire for Emergency Departments and Behavioral Health units, required. 
• Additional Skills (required): Weekend and holiday coverage.
• Additional Skills (preferred): Knowledge/Competence of Microsoft office products and keyboarding.

What You'll Do:

• Assess patient needs and develop safe, effective discharge plans that support successful transitions of care.
• Identify barriers to care, social determinants of health, behavioral health concerns, and resource needs that may impact patient outcomes.
• Collaborate with physicians, RN Case Managers, interdisciplinary teams, patients, families, and community partners to facilitate timely and appropriate care.
• Link patients to community services, post-acute care providers, behavioral health resources, and other support systems.
• Promote patient-centered decision-making and help individuals navigate healthcare systems and available services.
• Stay informed about local programs, services, and post-acute care options to support effective care coordination.
• Maintain timely and comprehensive documentation in accordance with organizational standards and regulatory requirements.