Case Manager / Life Skills Coordinator – Residential

Location: New York, NY
Job Type: Contract to Hire
Pay: Competitive, based on experience

Mitchell Martin Healthcare is partnering with a leading nonprofit human services organization to hire a Case Manager / Life Skills Coordinator for a residential program in New York City.

Make an Impact Beyond Case Management!

This role gives you the opportunity to bring your creativity and personality to work every day. You'll have the autonomy to develop fun, meaningful group activities, outings, community trips, and life-skills experiences that engage residents and help them build confidence, independence, and connections within their community.

If you're someone who loves coming up with creative activities, discovering new places to take residents, planning memorable experiences, and finding new ways to keep people engaged, this is an opportunity to make a real difference while having some fun along the way!

Schedule

Standard shifts include one of the following schedules:

• 8:00 AM – 4:00 PM
• 8:30 AM – 4:30 PM
• 9:00 AM – 5:00 PM

Additional schedule requirements:

• Staff are required to work one late day per week, generally starting one hour later than their regular schedule.
• Saturday coverage is required approximately once per month.
• Employees who work a Saturday will receive a weekday comp day during the same week.
• After completing one month in the position, employees become eligible for one hybrid workday per week, based on program needs and approval.

Responsibilities

• Manage an assigned caseload and meet with clients regularly to assess needs and provide ongoing support.
• Develop and maintain individualized service plans and client documentation.
• Connect clients with healthcare, behavioral health, housing, social service, and community resources.
• Coordinate and accompany clients to medical, psychiatric, and other appointments as needed.
• Advocate for clients and help them navigate healthcare and social service systems.
• Provide education and coaching related to independent living and daily life skills.
• Assist clients with self-care, budgeting, money management, housing, social skills, and community integration.
• Use your creativity to plan and lead engaging group activities, recreational programs, community outings, and trips for residents.
• Identify new activities, events, and community resources that align with residents' interests and goals.
• Facilitate groups focused on life skills, wellness, personal development, and independent living.
• Assess clients' strengths, needs, and areas where additional support is required.
• Provide crisis intervention and respond appropriately to urgent client needs.
• Maintain accurate and timely case notes, assessments, service plans, and other required documentation.
• Research community resources and make appropriate referrals.
• Collaborate with internal staff, healthcare providers, community organizations, and other service providers.
• Maintain client confidentiality and comply with HIPAA requirements.
• Participate in training and professional development.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, or a related field.
• 2+ years of experience in case management, human services, social services, residential services, supportive housing, behavioral health, or a related setting.
• Experience working with individuals experiencing homelessness, mental health challenges, substance use, HIV/AIDS, or other complex social-service needs is strongly preferred.
• Knowledge of community resources, benefits/entitlements, healthcare systems, and social services.
• Strong communication, organization, and interpersonal skills.
• Ability to build positive and professional relationships with clients.
• Strong documentation and time-management skills.
• Crisis intervention and problem-solving abilities.
• Proficiency with Microsoft Word, email, internet-based systems, and electronic records.
• Knowledge of HIPAA and confidentiality requirements.

What We're Looking For

We're seeking someone who is:

• Creative and energetic and enjoys developing new ideas
• Compassionate and client-focused
• Reliable and organized
• Comfortable working with individuals with complex needs
• Skilled at building trust and professional relationships
• Able to manage multiple priorities and maintain accurate documentation
• Comfortable working independently and as part of a multidisciplinary team
• Flexible and willing to support the needs of a residential program