Case Manager III (full time) - Bluffside Men's Recovery

Founded in 1875, Heartland Family Service exists to strengthen individuals and families at every stage of life. Through more than 40 programs across 20 locations in east central Nebraska and southwest Iowa, we address complex community challenges including mental health, substance use, child welfare, domestic violence and sexual assault, human trafficking, homelessness, and poverty.

Our mission is to empower people to achieve personal growth, lasting safety, and stability through connected care. This work is grounded in a trauma-informed approach and a culture that values diversity, equity, and inclusion. We recognize the impact of trauma on both those we serve and our workforce, and we intentionally foster a supportive, collaborative environment that promotes resilience and growth.

We do not just provide services; we create pathways to healing and lasting change. Guided by evidence-based practices and a shared purpose, our teams work every day toward our vision of a resilient community where everyone can contribute and belong.

This is the work that matters, for the people we serve and for the communities we call home.

SUMMARY DESCRIPTION OF WORK

Bluffside Men’s Recovery is a Clinically Managed High-Intensity Residential Program (ASAM Level 3.5) serving adult men with co-occurring substance use and mental health disorders. The program provides structured therapeutic support within a safe recovery-oriented environment designed to promote stabilization, engagement in treatment, and successful community reintegration. Services integrate evidence-based practices, trauma-informed care, and medication-assisted treatment (when clinically indicated), supported by individualized treatment planning to address each client’s unique needs and recovery goals.

SUMMARY OF POSITION

The Case Manager III provides 24/7 direct supervision and support within the therapeutic milieu, ensuring client safety, structure, and engagement in recovery-oriented programming. This role supports clinical goals through behavioral coaching, skill reinforcement, and structured daily programming.  

Compensation: between $19.74 and 23.54 per hour (wage is determined by total years of relevant experience)

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Program Development & Training Schedule

Bluffside Men's Recovery is a new residential treatment program currently under development, offering a unique opportunity to help build and shape the program prior to opening. Team members hired into this position will participate in a comprehensive onboarding and program development period, working collaboratively to establish program operations, culture, and best practices.

Training Schedule (through program opening in January 2027):

• Monday–Thursday: 8:00 AM – 4:00 PM (team training and program development)
• One (1) additional 8-hour shadow shift each week between Friday and Sunday, scheduled based on staff preference

 Post-Opening Schedule (beginning January 2027): Upon opening of program, this position will transition to its regular schedule of five eight-hour shifts per seven day period. Schedule to be discussed in interview.

MINIMUM QUALIFICATIONS

• Bachelor’s degree preferred or equivalent experience in behavioral health/residential care
• Training in trauma-informed care, crisis intervention, CPR/First Aid, and de-escalation preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES

Milieu Supervision & Client Support

• Provides continuous supervision and support in residential setting.
• Ensures client safety and adherence to program expectations.
• Maintains structured, recovery-focused environment.

 Behavioral Coaching & Skills Reinforcement

• Supports treatment plan implementation through real-time coaching.
• Provides redirection and reinforcement of coping skills.
• Assists with daily living skills and structured routines.

 Group Facilitation (non-clinical)

• Facilitates recovery-oriented and psychoeducational groups such as:
  • Peer support groups
  • Life skills and ADL groups
  • Wellness and recreational activities
  • Recovery skills practice groups

 Observation and Documentation

• Monitors and documents client behavior, engagement, and safety concerns.
• Completes daily shift documentation, weekly client progress reports, and incident reports.
• Communication relevant updates to clinical and supervisory staff.

 Team Collaboration

• Works closely with clinical and operational staff to support treatment goals.
• Provides input regarding client behavior and milieu dynamics.
• Supports consistency of program expectations across shifts.

COMPETENCIES

• Strong crisis awareness and de-escalation skills
• Ability to maintain structure in high-acuity environments
• Effective communication and behavioral observation skills
• Trauma-informed, recovery-oriented mindset
• Team collaboration and reliability