Case Manager II - The Dudley

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and both residents and employees can realize their full potential.

The successful Case Manager II will work with the resident to develop appropriate case plans and goals and provide on-going assessment and support. Assists the resident to utilize community resources to meet individual needs. Works with residents to identify their skills and abilities to promote personal growth. Caseload is larger than that of a Case Manager I; serves as mentor to Case Manager I.

We encourage candidates with lived experience to apply. This is an on-site position.

Pay: $30-34

Benefits

• Early close Fridays (3 paid hours off each Friday)
• Early close prior to a holiday (3 paid hours)
• Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Paid time off between Christmas Day and New Years Day
• Paid time off to volunteer
• Paid parental and caregiver leave
• Employer-paid life insurance
• 403b + match
• Access to free Employee Assistance Plan
• Pet insurance options

Duties

• Meet one on one with residents to obtain specific needs information to create with residents a plan to achieve their goals.
• Work with team to ensure building standards are met and participate in wellness checks and unit inspection follow-up.
• Design and implement daily activities that promote Mercy Housings program model.
• Advocate on behalf of residents (public aid, social security, home services, etc.) and make referrals as necessary.
• Develop leadership skills in residents and resident involvement in civic life through programs.

Minimum Qualifications

• Bachelors Degree in Social Science or related field.
• Three (3) years of experience working with homeless or low and mixed-income populations.
• Experience in child welfare, family work, substance abuse, and mental health.

Preferred Qualifications

• Masters Degree in Social Science or related field.

Knowledge and Skills

• Strong organizational skills.
• Basic math and analysis skills.
• Basic computer skills (Microsoft Excel and Outlook); proficiency in Microsoft Word. . Strong verbal, written, and communication skills. . Ability to achieve expected results with residents.
• Communicate effectively, both orally and in writing.
• Demonstrate clear, professional boundaries; act in a professional manner.

This is a brief description summarizing the position and skills needed.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.