Case Manager II

Job Title: Case Manager II

Program: Flexible Housing Subsidy Pool for the Ending Transgender Homelessness Initiative

Reports to: Deputy Director of Housing Services

Status: Union, Non-exempt

Hourly Wage: $30.44

Schedule: 9am-5pm, Monday-Friday

Community Forward SF is a collection of vital programs that ensures our neighbors experiencing

homelessness have effective services designed for their unique needs. Whether one needs

housing, medical shelter, a safe place to recover, or calm in the face of domestic violence - we care

for those most vulnerable in our community.

We are not just one program. We are a network of programs designed to work together to meet

every stage of need. We focus on the hardest-to-reach, most vulnerable people: Cis and Trans

Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs

of people, rather than demanding that people meet the needs of our programs.

JOB SUMMARY:

Community Forward SF is hiring a Case Manager II for our Ending Trans Homelessness program

which launches in March of 2024. The program will work with participants who are part of the

trans or gender nonconforming community by providing case management, housing location and

coordination services, and an ongoing housing subsidy.

Case Managers assist participants with all needs related to obtaining and maintaining their

housing and progress on their individual goals. Case Managers provide services to support

participants with their mental and physical health, referrals to community resources, benefits

connection and support, needs assessments, Individualized Service Plans, and other wrap-around

services as needed.

ESSENTIAL JOB FUNCTIONS:

Establish and maintain a caseload of participants, providing services including, but not

limited to, advocacy, connection to community resources, benefits support, and crisis

intervention.

Meet with participants regularly to assist them in developing and executing an

Individualized Service Plan that includes timelines for individual goals and objectives.

Ensure access to resources that help stabilize participants' income through benefits

advocacy, housing, medical status, and other needs, including social service systems and

other agencies.

Conduct outreach to encourage program usage, especially regarding housing placement

through the program's Housing Specialists.

Identify participant behaviors that may jeopardize their housing and intervene when

necessary to promote housing retention.

Advocate and link participants to eviction-prevention resources to help with housing

retention.

Maintain participant files and associated documentation.

Assist participants in developing external support systems.

Adhere to established policies and procedures.

Ensure that participants are treated with dignity and respect and that their needs are met

while participating in the program.

Support our mission to promote stabilization, hope, and healing for adults experiencing

homelessness in San Francisco.

Training and meeting attendance.

Other duties as assigned.

BACKGROUND & EXPERIENCE:

Bachelor's (B.A.) degree or equivalent or 4 years of housing-related experience.

1-year minimum of previous case management experience.

Comfort with technology including basic knowledge of Microsoft Office Suite, Google

Suite, and city housing databases.

Knowledge of and familiarity with the ONE System

Effective verbal and written communication skills

Ability to work both independently and cooperatively

Ability to de-escalate conflict

Extensive understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use

disorder and recovery, mental health disorders and neurodiversity, and systems of

oppression.

Ability to engage with others in a positive, energetic, helpful, and trauma-informed manner.

Able to work effectively with diverse individuals who self-identify by culture, language,

neighborhood, sexual identity, gender, and other definitions.

Ability to write and speak English effectively.

CPR and first aid certification are required within 90 days of hire.

PREFERRED QUALIFICATIONS:

Multicultural, multilingual

Passion for working with at-risk client populations

Lived experience with homelessness and/or other systems of oppression

Excellent organizational and administrative skills

Excellent written and oral communication skills

Knowledge of San Francisco community resources and neighborhoods

Strong self-awareness, cultural humility, and commitment to personal praxis

PHYSICAL REQUIREMENTS:

Ability to stand and walk as needed throughout the shift for extended periods of time.

Ability to lift up to 50 lbs.

Ability to sit and use a computer, including keyboard and visual display terminal, for

extended periods of time.

Finger, hand, and wrist agility.

Ability to complete tasks in an environment where interruptions are the norm and

background noise is present.

Ability to move through buildings commonly including stairs, between buildings, and out in

the community.

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Community Forward SF (CFSF) reservesthe right to revise job descriptions or work hours asrequired. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functionsthat are primary to the performance of thisjob. Other job dutiesinclude those that are considered secondary to the overall purpose of this position. This position description does notstate or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties asrequested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF

will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstancessurrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

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