Case Manager II/ Housing Problem Specialist

Salary:  $ 31.47 per hour

Location: Onsite 5 days a week

Catholic Charities Bayview Access Point and Mission Access Point directly support homeless families in the
City and County of San Francisco with the goal of effectively engaging, advocating, and stabilizing vulnerable
and at-risk families. The Housing Problem Solver & Outreach Worker is responsible for: triaging families that
enter the Access Points through problem-solving mediation, family reunification or relocation assistance;
limited financial assistance; or by helping to move families quickly into hous ing. This is done by conducting
housing assessments which will assist in prioritizing chronically homeless families . Also, conducting outreach
and providing referrals with the purpose of impacting greater housing retention and reducing vulnerability .
Educating the community and providers about the eligibility and services available to homeless families .
The duties and responsibilities of the Housing Problem Solver & Outreach Worker position is but not limited
to:
• Ensuring quality data collection and accurate documentation of multiple reports;
• Verifying families who self-report their homelessness which could require entering homeless
encampments;
• Participate in related program, agency, and community meetings as assigned;
• Communicating and working well with all levels of representatives, internally within Catholic Charities
and externally with partner organizations;
• Accompanying individuals or families to appointments as needed;
• Assessing the overall needs of the family unit to determine realistic goals ; helping families cope with
the challenges related to unstable housing/homelessness ; substance abuse; physical and mental
health issues; domestic violence, and sexual and human trafficking;
• Provide childcare and children’s activities at the Access Point and reception duties as needed;
• Essential achievements include but are not limited to:
o Assessments – minimum of seven per week
o Referrals – minimum of five per week
o Successful Problem-Solving Resolution – minimum of one per week
o Trainings – minimum of one per week
JOB TITLE: Housing Problem Solver Specialist
PROGRAM /
DEPT:
Bayview Access Poin t and
Mission Access Point FLSA STATUS: Non-Exempt
REPORTS
TO: Program Director
SUPERVISOR OR
MANAGER?: No
NON-UNION
or UNION: Union
UNION
CLASSIFICATI ON:
UNION
TITLE: Case Manager II
CREATED
DATE: 09/13/2017
REVISED
DATE: 10/29/2021
REVIEWED
DATE: 10/29/2021
PROGRAM & POSITION SUMMARY
ESSENTIAL DUTIES & RESPONSIBILITIES
PL 1
Job Description Continued
Page 2 of 4
o Community/Street Outreach:
▪ Verification of family unsheltered – minimum of two per week
▪ Street outreach – minimum of ten homeless individuals/families encounters per week
▪ Community outreach – minimum of one per week
o Client Surveys – minimum of five attempts per week
o Phone Calls – answer, return and complete a minimum of ten per week
o CARES and ONE System – enter with 100% accuracy all data into computer collection
databases
• Work hours will be scheduled anytime between 7:00 am and 7:00 pm Monday thru Friday. Also, other
work can be scheduled outside of these hours.
• Working at either Bayview Access Point or Mission Access Point outside of your assigned location is
required.
• Adherence to all Catholic Charities; Access Point, and Department of Homelessness and Supportive
Housing (HSH) Policies and Procedures is demanded.
• The utmost in staff and client confidentiality is required and expected.
• Nothing in this job description restricts management's right to assign or reassign duties and
responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty . The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation
may be made to enable individuals with disabilities to perform the essential functions.

• A clear understanding of, and the ability to demonstrate professional ethics, boundaries, and
judgment;
• Integrity to handle sensitive information in a confidential manner;
• Initiative, flexibility, and the capacity to respond effectively in all situations with strong organizational
skills;
• High level of attention to detail expected;
• Substantial or demonstrated knowledge/experience working with families in crises or unstable
housing situations;
• Education in trauma, domestic violence, substance abuse, mental health is sues; sexual and human
trafficking;
• Must have Class C California Driver’s License with a clean driving record;
• Knowledgeable of available social service resources in the City and County of San Francisco;
• Bilingual in English & Spanish;
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services
and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:
Fingerprints: Required
TB Screening -
Negative Tuberculosis Test:
Required
COVID-19 Proof of Vaccination:
Required

CA Driver’s License and
Driving Record: Required



Prerequisites Required Within the First 90 Days of Employment:

QUALIFICATIONS
c
Job Description Continued
Page 3 of 4
First Aid/CPR Certificate: Required
• Is responsible for accurate and timely data entry that aids Performance and Quality
Improvement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records.
• Serves on a quarterly case record review committee for Performance and Quality
Improvement.
• Serves on department or program Performance and Quality Improvement PQI Committee
responsible for monitoring goals and reporting.
The physical demands described here are representative of those that must be met by an employee
to perform the essential functions of this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions.
• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Intermittent lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands,
and/or fingers.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force
frequently, and/or a negligible amount of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and
analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position. Incumbents must have a valid California driver's license
and be able to provide proof of DMV record. 
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job . Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
• Contact with clients who may have behavioral and psychiatric problems including shouting,
use of profanity and inappropriate behavioral choices.
• Occasional need to interact with clients that may be expressing anger both appropriately and
in appropriately.
• Noise level in work environment is usually moderate and consistent with a normal office
setting.
• Supervision: The incumbent is assigned duties according to specified procedures and receives
detailed instructions. Work is reviewed frequently. The employee performs a variety of routine
work within established policies and procedures, and receives instru ctions on assignments,
new policies, or projects.
• The work environment includes contact with many children, who may be loud and at times
behaviorally challenged.
• The work environment will include children ages 0 months to 17 years old.
COUNCIL ON ACCREDITATION (COA) ROLES
PHYSICAL REQUIREMENTS
WORK ENVIRONMENT
Job Description Continued
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The worker is occasionally exposed to perfume or scents in personal care products used by
employees, clients, and visitors.
The worker is occasionally exposed to cleaning products.
The worker is regularly exposed to arts and crafts supplies that may contain an odor such as
non
toxic paint, glue, permanent markers, dry erase markers and crayons.
The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.
The worker is required to wear a
mask while in the office; while in agency vehicles, and while
doing community and street outreach.
The worker is subject to inside environmental conditions: Protection from weather conditions
but not necessarily from temperature changes.
The worker is required to work outdoors and will be exposed to various weather elements.
The work environment includes traveling using various modes of transportation.
The work environment include
DISCLAIMER:
s
driving an agency vehicle.
The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of perso
nnel so classified. All personnel may be required to perform
duties outside of their normal responsibilities from time to time, as needed.
CATHOLIC CHARITIES IS AN EQUAL
EMPLOYMENT OPPORTUNITY EMPLOYER
and is committed to providing equal
employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation,
gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other chara
cteristic
protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with
arrest and conviction records