Case Manager II CCSF Island Bay Homes

POSITION OVERVIEW

The Case Manager provides case management support services to residents living in a scattered-site permanent supportive housing for families formerly experiencing homelessness on Treasure Island. The Case Manager provides case management to his/her 1:25 ratio caseload and is responsible for service connection, information and referral, crisis intervention, community organizing, groups and activities focused on community building, education, skill development, and housing retention. Services are provided within the context of harm reduction practices and a Housing First model.

ESSENTIAL FUNCTIONS

• Provide housing/program retention services
• Provide case management services with a 1:25 case ratio
• Create and track service plans
• Assist with activities for community building and empowerment
• Provide services using harm reduction principles
• Conduct intakes and ensure that appropriate follow-up and/or referrals are complete and documented
• Provide ongoing creative outreach and engagement for supportive counseling, referral, and involvement in building and community events
• Provide crisis intervention, conflict resolution and de-escalation services
• Assist residents in preparation for unit inspections and/or annual re-certifications
• Participate in team meetings, staff meetings, department meetings and organizational work groups
• Accompany residents to community-based appointments
• Assist the Resident Services Team Lead with the development and facilitation of groups and community-building activities as needed
• Provide back-up coverage for other Services staff
• Other duties as assigned

QUALIFICATIONS

• High School diploma or GED required, BA/BS strongly preferred.
• Bilingual Spanish strongly preferred.
• Two years of experience in the provision of social services or equivalent experience
• Demonstrated ability to work with homeless or formerly homeless individuals and those struggling with substance use and mental health issues and disabilities
• Ability to provide effective services to diverse populations
• Ability to work collaboratively with referring providers in San Francisco
• Experience in crisis intervention, conflict resolution, and counseling
• Experience in organizing groups, group facilitation and group development
• Demonstrated commitment to help break the cycle of homelessness and poverty, and to empower formerly homeless people by involving them in all aspects of HomeRise
• Strong commitment to doing social justice advocacy
• Administrative and computer skills (MS Word, Excel)

POSITION DETAILS

• Location: 1420 Gateview Court – Treasure Island - San Francisco, CA
• Status: Full-Time / Non-Exempt
• Pay Rate: $31.47 – $32.42
• Office Hours: Monday-Friday 9 am – 5 pm
• Union: This position is under the collective bargaining agreement with SEIU 1021
• Union Classification: PL3
• Reports to: Program Director

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.