Case Manager/Group Facilitator

Case Manager

Duties

• Assess clients’ needs through detailed interviews and comprehensive evaluations, identifying immediate risks and long-term goals.
• Provide crisis intervention and crisis management support during urgent situations, ensuring client safety and stability.
• Utilize motivational interviewing techniques to motivate clients toward positive behavioral changes and sustained engagement with services.
• Offer addiction counseling support when appropriate, guiding clients through recovery pathways and relapse prevention strategies.
• Maintain thorough documentation of all client interactions, service plans, progress notes, and incident reports in compliance with organizational policies.
• Collaborate with community agencies, child welfare organizations, and housing authorities to ensure seamless service delivery.

Skills

• Strong crisis intervention skills with the ability to remain calm under pressure and manage urgent situations effectively.
• Expertise in addiction counseling techniques coupled with a solid understanding of behavioral health principles.
• Proven experience in crisis management and conflict resolution within social service settings.
• Deep knowledge of social work practices, including client advocacy and case planning.
• Proficiency in motivational interviewing to foster client motivation and engagement.
• Knowledge of workforce development initiatives aimed at employment readiness and skill-building for diverse populations.

Group Facilitator

Duties

• Facilitate structured group therapy sessions utilizing evidence-based approaches.
• Lead discussions on topics including grief, trauma (including PTSD), addiction recovery, gender issues, chronic pain management, and behavioral management strategies.
• Create a welcoming environment that encourages open communication while maintaining confidentiality in accordance with HIPAA regulations.
• Monitor participant progress through ongoing evaluation and adjust facilitation techniques accordingly to maximize therapeutic outcomes.
• Document session notes accurately within medical records.
• Collaborate with interdisciplinary teams including social workers, psychologists, psychiatrists, and case managers to coordinate care plans.
• Manage crisis situations effectively by implementing crisis intervention protocols and de-escalation techniques when necessary.

Requirements

• Bachelor’s degree in social work, psychology, counseling or related field; degree preferred. CDCA REQUIRED
• Proven experience facilitating group therapy or support groups in clinical or outpatient settings.
• Experience with crisis management techniques and behavior management strategies across diverse populations.
• Proficiency in medical terminology and healthcare documentation standards including HIPAA compliance.