Case Manager

This position requires schedule flexibility, meaning that evening, weekend, and holiday shifts are required.

Hospitality House is an emergency shelter and housing provider, serving low-income and homeless residents in Nevada County. Hospitality House provides pathways to housing by bringing homeless residents into a compassionate circle of community care that offers shelter, housing resources, sustenance, opportunity, dignity, and hope as they transition from homelessness to housing.

If you share our vision of helping Nevada County residents return to housing with care and compassion, we invite you to join our team! Our Case Managers play a critical role on the front lines providing case management, transportation, resource linkage, and other support to our homeless community members. The ideal candidate brings a passion for helping others, experience working with vulnerable populations, strong computer skills, and a can-do attitude.

Case Manager Pay Range

$23.00 - $30.00 per hour.

*Up to 10 hours of overtime per week depending on job classification.

Benefits

• Medical Insurance (100% of the premium paid by the employer).
• Dental Insurance (80% of the premium paid by the employer).
• Vision Insurance (80% of the premium paid by the employer).
• Life Insurance (100% of the premium paid by the employer).
• Long-term Disability Insurance (100% of the premium paid by the employer).
• Voluntary Short-term Insurance.
• Voluntary Accident Insurance.
• Voluntary Critical Illness Insurance.
• 401k.
• 11 paid holidays.
• 11 paid sick days.
• 2 mental health days.
• 5 paid vacation days in the first year (gradual increases commensurate with seniority).

POSITION SUMMARY

Hospitality House Case Managers are responsible for a variety of tasks, assuring quality service to all program participants in a compassionate, professional, and cost-effective manner. A successful candidate is able to work under pressure, meeting tight deadlines including service provision, data entry, and other related duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides case management to program participants at a variety of locations including but not limited to Utah’s Place Shelter, the Sierra Guest Home, master leased houses, motels, and other facilities as well as on the streets and in camps as assigned.
• Creates personalized housing plans that identify a plan toward self-sufficiency.
• Offers emotional and practical support during the housing search process.
• Sets and keeps regular, ongoing housing case management meetings with Hospitality House program participants.
• Ensures all case management progress is regularly and routinely documented appropriate databases.
• Serves as a liaison between Hospitality House and other Nevada County/Grass Valley or Nevada City social services/public safety agencies when needed or requested by your supervisor.
• Responds to phone calls promptly, working towards reducing the calls for service to Law Enforcement when appropriate.
• Engages in positive communication with law enforcement as needed while keeping strong professional boundaries.
• Provides shift coverage and adheres to staffing schedules. Evenings, holidays, and weekends required.
• Abides by harm reduction, trauma-informed-care, and housing-first best practices.
• Welcomes program participants as they enter the shelter and assisting with all aspects of the shelter admission process.
• Maintains the Shelter log ensuring activities are entered timely and accurately.
• Under the direction of the Shelter Manager, coordinates bed assignments, smoke breaks, and other daily routines.
• Routinely walks up and down Sutton Way in the daylight hours to ensure Hospitality House’s Good Neighbor Policy remains in effect. Actively engages homeless outreach clients and shelter guests to keep loitering on the street at a minimum and promote community goodwill.
• Explains program requirements and regulations to new/incoming guests. Ensures guest program compliance.
• Provides emergency assistance to program participants.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS

• An interest in working with members of vulnerable populations especially those experiencing homelessness.
• Understands and adheres to Health Insurance Portability and Accountability Act regulations.
• Can ensure that agency programs are available to eligible people regardless of religious belief, or affiliation, race, color, national origin, handicap, or sexual identification or orientation.
• Maintains working knowledge of fire, safety, health, and work standards to help provide a safe and positive environment for all.
• Recognizes and performs the duties of a mandated reporter as outlined in federal, state, and local regulations as appropriate.
• Has exceptional people skills.
• Can ensure confidentiality and data privacy standards are met or exceeded at all times.
• Possesses a natural ability to show compassion and empathy while also being firm, fair and consistent in upholding the rules of Hospitality House. Modifies words and actions by gauging individual needs and the state of mind of guests and residents.
• Implicitly understands how to de-escalate situations to encourage the best possible outcome.
• Holds a firm understanding of self-care and actively engages in it as a means to decompress.

SAFETY AND SECURITY

All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities related to this position.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of volunteers, shelter guests and employees of the organization.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of: Database Software (HMIS preferable); must have strong knowledge of Microsoft Office Suit (Word, Excel, and Office 365). Effectively utilizes computer programs to access, input, and retrieve work-related information.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit and walk (including up and down stairs); use hands to finger, handle, or feel; reach with hands and arms; talk and hear; smell. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate to high with high levels of distraction.

HH Employment is available to eligible people regardless of religion,race, color, national origin, sex or disability.