The Enhanced Care Management Case Manager is responsible for outreach, engagement, and providing support and linkage to wellness/recovery resources, both in person and virtually to assist clients in reaching the optimal level of wellness and functional capability. The ECM Case manager works with highest risk Medi-Cal members with the most complex medical and social needs, connecting with all their providers to coordinate areas of care and support.
Duties and responsibilities
- Engages and enrolls community members eligible for ECM per care plan protocols
- Assesses client need areas
- Develops an individualized care plan with each client that is updated as needed
- Coordinates care for clients with a multidisciplinary clinical team and outside agencies.
- Facilitates referral linkages to community resources and performs case management services.
- Assist clients with the development of social and community support systems.
- Develops effective working relationships with agencies, organizations and providers to advocate for clients.
- Documents and maintains clinical records per appropriate standards and regulations.
- Conducts outreach in diverse community settings.
- Participate in clinical supervision, consultations, and trainings.
- Provide translation services as needed.
- Complete other duties and related projects as assigned.