At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.
Position Summary: The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.
Essential Responsibilities:
- Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes.
- Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army's services; coordinates services and communicates about cases; assures that valid releases of information are on file.
- Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate.
- Enhances personal knowledge and skill through community and agency educational forums.
- Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate.
- Attend all job-related training.
- Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration.
- Attend staff meetings and community meetings as assigned.
- Perform other duties as assigned.
Additional Responsibilities:
- Provides emergency utility assistance for clients seeking assistance with DTE, overseeing all aspects for assistance including prescreening, and entering data.
- Adhere to the state regulated MEAP guidelines.
- Provide 10-15 DTE qualifying clientele seeking assistance when funding is available, and assist with clients seeking, food, clothing, and housing assistance.
- Work with Gleaners & Forgotten Harvest to oversee the client emergency food programs.
- Provide seasonal assistance for clients, participate in distribution & enter client data in TSAMM.
Qualifications:
Education/Experience:
- Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
- 2 or more years of applicant interview or case management experience.
- Experience working with program target population (preferred).
Skills, Knowledge & Abilities:
- Learn and adhere to The Salvation Army Social Services Code of Ethics.
- Adhere to professional codes of ethics as they apply to professional licensing.
- Understand and adhere to professional boundaries within and outside of the organization.
- Maintain client confidentiality and obtain appropriate releases of information.
- Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice and promote racial understanding and reconciliation.
- Complete Caseworker Certification Program within 120 days of hire.
Computer Skills:
- Proficient in Microsoft Office 365.
- Basic knowledge of Teams and SharePoint.
- Proficient in SIMS (ServicePoint) software within 90 days.
- Willingness to learn new software as needed.
Certificates and Licenses:
- Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR).
- Complete Safe From Harm training and keep current as