Case Manager - ACT

This job is posted on behalf of The Exeter Group by Top Echelon.

Position Summary

The Case Manager is responsible for providing non-clinical support services to individuals with behavioral health needs, specifically individuals with severe and persistent mental illnesses. This position plays a critical role in client engagement, care coordination, and service access by assisting individuals in navigating healthcare, asocial services, and community-based resources.

Job Duties

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• Conduct outreach and engagement activities in community, home, and clinic-based settings.
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• Conduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS).
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• Establish and maintain supportive, professional relationships with clients.
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• Assist with client intake, orientation, and ongoing engagement efforts to reduce barriers to care.
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• Support care coordination efforts, including appointment scheduling, reminders, and follow-up.
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• Plan and implement individual and group therapeutic activities.
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• Collaborate with interdisciplinary teams to ensure continuity of care and service alignment.
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• Assist in developing and implementing individualized service plans under supervision.
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• Monitor client progress and communicate updates to clinical staff.
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• Connect clients to community resources including housing, transportation, employment, food assistance, and healthcare services.
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• Assist clients in completing applications and accessing public benefits or community programs.
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• Advocate on behalf of clients to reduce barriers and improve access to services.
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• Provide non-clinical support during crisis situations, including de-escalation and coordination with clinical staff.
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• Follow established protocols to ensure client safety and appropriate escalation when needed.
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• Maintain accurate and timely documentation, including service logs, outreach activities, and client interactions.
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• Ensure compliance with organizational policies, confidentiality standards, and regulatory requirements (e.g., HIPAA)
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• Work closely with clinicians, counselors, and case managers to support service delivery.
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• Participate in team meetings, case reviews, and supervision sessions.
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• Support administrative and programmatic needs, as assigned.
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Qualifications

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• Bachelor’s degree in Human Services, Psychology, Social Work, or a related field.
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• Experience in caser management, social services, or behavioral health.
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• Experience working with vulnerable populations preferred.
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• CPR/First Aid preferred.
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• CPI or equivalent de-escalation training preferred.
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• Valid driver’s license and reliable transportation required.
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