Case Management Specialist (9303)

The Salvation Army USA

  • Raleigh, NC
  • 5 days ago

    Highlights

    This position is responsible for: Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in the Project FIGHT (anti-human trafficking) program; understands the uniqueness of the client's history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring sessions with client; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; participates in public awareness and outreach; guides the continued development of Trafficking Victim Response Protocols; ensures constant compliance with funding requirements. Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

    Numbers & Facts

    LocationRaleigh, NC

    Description

    ABOUT THIS OPPORTUNITY

    Schedule/Hours: Full-time, Monday - Friday

    This position is responsible for:

    Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in the Project FIGHT (anti-human trafficking) program; understands the uniqueness of the client's history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring sessions with client; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; participates in public awareness and outreach; guides the continued development of Trafficking Victim Response Protocols; ensures constant compliance with funding requirements.

    Key Responsibilities:

    • Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
    • Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
    • Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same.
    • Serves as a key member of local anti-trafficking collaborations; may lead the Rapid Response Team (RRT) of the Triangle and participate in other area RRTs.
    • Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.

    Physical Requirements and Working Conditions:

    • Ability to meet attendance requirements.
    • Ability to read, write, and communicate the English language effectively.
    • Ability to communicate clearly and effectively both orally and in writing.
    • Ability to think clearly and quickly to maintain control of client caseload.
    • Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
    • Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.
    • Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
    • Work is performed in a day shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

    Employee Benefits:

    • Health Insurance, including medical, vision, dental, and hearing
    • Paid Time Off
    • Retirement Savings Plan Available
    • Voluntary Life Insurance and more!

    WHAT WE ARE LOOKING FOR IN YOU

    Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and three years progressively responsible

    Or

    Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

    Certifications:

    Valid State Driver's License

    Equal Opportunity Employer: Veterans, Disabled

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