Case Management Assistant

Job Summary

The Care Management Assistant (CMA) is an essential member of the Integrated Care Management team. The CMA works directly with patients by conducting outreach and assessment of patients during transitions in care and closing care gaps related to quality measures. Additionally, the CMA will respond to and complete a wide range of clinical and administrative tasks as directed by the care management team. The CMA will work under the guidance of the care management staff and will collaborate with other Frederick Health departments as well as community partners.

This position supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.

Example of Essential Functions:

• Gaps in Care: Supports value-based care contracts by outreaching to attributed patients, generating orders/referrals, obtaining medical records, and scheduling appropriate appointments to close identified quality measure gaps. Provides education on importance of health maintenance and routine testing to patients.
• Ability to access and utilize multiple software systems to identify target patients and complete required documentation.
• Outreach to patients during care transitions to assess understanding of discharge instructions, provide education as appropriate, ensure follow up appointments are made, and identify barriers that may lead to poor health outcomes and/or readmission.
• Collaborates with primary care team, other Frederick Health departments, and community partners.
• Navigating Social Determinants of Health (SDOH) barriers by assessing and identifying SDOH related problems and providing information and referral to the appropriate community resources while collaborating with care managers.
• Fosters trust with patients to facilitate engagement with care management
• Responds and takes actions on a wide range of clinical and administrative tasks
• Proficient in scheduling appointments in electronic health record
• Appropriately takes calls and responds timely to messages/tasks from patients and care team.
• Participate in all staff meetings/in-services
• Other duties as assigned

Required Knowledge, Skills and Abilities:

• Knowledge of medical terminology
• Ability to provide clinical education on the importance of routine health screenings and education during care transitions that is within the scope of the CMA role.
• Current computer skills including Microsoft Office Products (Word, Excel, Outlook, Teams)
• Demonstrate effective interpersonal and communication skills
• Excellent time management skills
• Professional personality
• Ability to collaborate with a multidisciplinary care team
• Highly reliable and able to prioritize competing tasks

Minimum Education, Training, and Experience Required:

• AA degree with at least 3-5 years of clinical work experience in a healthcare setting preferred
• Certified Medical Assistant or Certified Nursing Assistant certification preferred
• Must have current CPR certification

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

• X Neonate (0 thru 30 days)
• X Infant (31 thru 12 months)
• X Child (13 months thru 12 years)
• X Adult (18 years thru 65 years)
• X Geriatric (66+ years)

If applicable, must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status. Possess the ability to interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs and to provide the care needed as described in the unit's/department's policies and procedures.

Physical Demands:

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Forceful Exertion: The amount of physical effort required to perform a task (such as moving patients) or to maintain control of equipment or tools. The amount of force depends on the type of grip, the weight of an object or person, body posture, the type of activity and the duration of the task.

Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Contact Stress: Pressing the body hard on sharp edges can result in placing too much pressure on nerves, tendons, and blood vessels. For example, using the palm of your hand to hit or stick objects can increase risk of musculoskeletal disorders.

Working Conditions:

• Bloodborne Pathogens Exposure Risk: Category B - MAY have exposure to blood or body fluids.

Reporting Relationship:

Reports to the Manger of Integrated Care Management

Disclaimer:

The content of this document reflects the general duties, responsibilities, minimum skills, abilities, and competencies necessary to perform the essential functions of the job and should not be considered as an exhaustive detailed description of all the work requirements of the position.

Caring for you as you care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your familys needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Hourly range: $18.34 - $25.60