Case Management Assistant

SUMMARY / DUTIES: Supports case management and Transition of Care (TOC) discharge planning for ambulatory patients by coordinating activities across the care continuum to ensure timely discharges. Partners with Case Managers and Social Workers to assess patient needs, communicate care plans, and coordinate post-discharge services, referrals, and authorizations.

Case Management Assistant
Mather, CA

Schedule: On site | 7:30 AM – 3:30 PM PST | Rotating weekends, holidays required

Note: MUST be legally authorized to work in the United States. 

SUMMARY / DUTIES:

• Supports case management and Transition of Care (TOC) discharge planning for ambulatory patients by coordinating activities across the care continuum to ensure timely discharges.
• Partners with Case Managers and Social Workers to assess patient needs, communicate care plans, and coordinate post-discharge services, referrals, and authorizations.
• Manages high-volume administrative tasks including fax, voicemail, and data entry while maintaining accurate documentation in Epic and other EMR systems.
• Facilitates patient transfers to post-acute facilities, prepares required documentation, and communicates updates to internal and external stakeholders. Participates in daily huddles, escalates barriers to discharge, and ensures compliance with HIPAA and departmental standards.

REQUIREMENTS:

• High School Diploma or equivalent experience
• 1+ years of recent relevant experience in care coordination, case management support, or discharge planning
• Experience with Epic EHR (required)
• Experience with utilization review (UR) transmission
• Experience with high-volume fax and voicemail management
• Experience with data entry in a healthcare setting
• Ability to work PST hours regardless of location
• Ability to work rotating weekends and required holidays
• Ability to work independently in a fast-paced environment with shifting priorities

PREFERRED REQUIREMENTS:

• Experience supporting Transition of Care (TOC) or discharge planning workflows
• Experience coordinating referrals, authorizations, and post-acute placements
• Experience with Allscripts or similar EMR systems
• Proficiency in documenting care coordination notes in EMR systems
• Strong written and verbal communication skills
• Strong time management and prioritization skills
• Ability to collaborate with Case Managers and Social Workers

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. 
 
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