Case Intake Manager

Title: Case Intake Manager

State Role Title: Health Care Compliance Spec II

Hiring Range: $87,953.27- $115,716.11

Pay Band: 5

Agency: Dept of Health Professions

Location: Dept of Health Professions

Agency Website: www.dhp.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Health Profession's (DHP) mission is to ensure safe and competent patient care by licensing health professionals, enforcing standards of practice, and providing information to health care practitioners and the public.

This sworn position ensures the timely and accurate review of allegations of misconduct through

supervision of the complaint intake process, case processing activities and staff responsible for those

processes. The Case Intake Manager enforces all applicable Virginia statutes, federal laws, and the

rules and regulations of the 13 health regulatory boards by independently conducting and supervising

others in conducting the initial review, evaluation and timely processing of a variety of complaints of

alleged violations against health care practitioners licensed, certified or registered by the health

regulatory boards of the Department of Health Professions in order to safeguard the lives, health, and

safety of the citizens of the Commonwealth and by clearly communicating the results of the case intake

process.

The selected candidate for this position must be willing to perform mobile work and to maintain a remote office with high speed Internet access,within assigned region or within a 30-mile radius of region border(s) as a condition of employment. The region for this position is the Richmond Metropolitan Statistical Area, which consists of the cities ofRichmond, Hopewell, Colonial Heights and Petersburg, and the Counties of Henrico, Chesterfield,Hanover, Caroline, King William, Goochland, Powhatan, Amelia, Dinwiddie, Sussex, Prince George,Charles City and New Kent.

Minimum Qualifications

. Demonstrated ability to effectively and independently supervise and lead others.

• Analytic skill including the ability to efficiently access and process a large volume of information from multiple sources to make rapid, thorough conclusions and sound decisions.
• Demonstrated ability to coordinate the work of a team, including organizing and managing time and case assignments; establishing and evaluating performance goals; and ensuring the quality, quantity and timeliness of work.
• Comprehensive knowledge, skills and abilities related to investigative techniques to include interviewing, data collection and the analysis of complex records and reports.
• Strong self-direction/motivation with excellent organizational skills and demonstrated abilities to effectively and independently manage multiple assignments and meet multiple deadlines.
• Interpersonal skills including abilities to maintain confidentiality and to lead and work effectively as a member of a team.
• Verbal and written communication skills, including impartiality and objectivity with a demonstrated ability to compose clear and concise verbal and written reports.
• Ability to analyze work practices/ processes and recommend effective improvements.
• Ability to establish workload projections for areas of responsibility and plan for necessary resources.
• Demonstrated skill achieving consensus among individuals and groups.
• Comprehensive knowledge of state and federal regulations governing health care professionals and health care delivery.
• Ability to interpret and analyze complex data, including effective utilization of work productivity data.
• A working knowledge of health care/medical terminology in order to interpret health care records and communicate with health care professionals and of federal or state health care laws and regulations.
• Skill in the use of a personal computer with standard office software for report writing, information exchange, online research, and database management (to include electronic file management and queries).
• Must be able to lift 30 -35 pounds and meet physical demands of the position.
• Must be willing to perform mobile work and to maintain a remote office with high speed Internet access, within assigned region or within a 30-mile radius of region border(s) as a condition of employment.

The region for this position is the Richmond Metropolitan Statistical Area, which consists of the cities of Richmond, Hopewell, Colonial Heights and Petersburg, and the Counties of Henrico, Chesterfield, Hanover, Caroline, King William, Goochland, Powhatan, Amelia, Dinwiddie, Sussex, Prince George, Charles City and New Kent.

Additional Considerations

The following are advantageous:

• Professional experience in healthcare regulation, preferably in a leadership or supervisory capacity
• Experience independently conducting comprehensive healthcare investigations or inspections that require the direct interpretation of healthcare laws and regulations

Experience taking and assessing consumer complaints, both verbally and written, and clearly communicating the results in an efficient and accurate manner.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

DHP accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history and duties/responsibilities which demonstrate your qualifications for this position. Please be as detailed as possible in your application. Assumptions will not be made regarding your experience.

Supplemental Questions:

You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration. Answers should be reflected in jobs and positions held. Statements such as "see resume', "see above", and the like will not be accepted.

• As an employee of this agency, you are required to review and sign the Department's Confidentiality Statement, which will be retained in your personnel file.
• As an employee of this agency, you are required to review and sign the Agency's Code of Ethics, which will be retained in your personnel file.
• As an employee of this agency, you are required to successfully complete computer systems security training prescribed by this agency and in accordance with the Virginia Information Technologies Agency (VITA). Successful completion of initial training and any subsequent updates is a condition of employment."
• A criminal background check is required for this position.

Contact Information

Name: Human Resources

Phone: 000-000-0000

Email: recruitment@dhp.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.