Case Assistant/Program Support

Specific job duties include but are not limited to: Helping the counselors completing tasks on the case management system, such as creating documents and letters, determining financial needs, initiating purchase orders and contract orders, recording case notes, developing plans, uploading/locating documents,, and providing visual assistance as needed. Under the directions of the Counselors, Case Assistant will support the Counselors by complete tasks on the MassAbility case management system, fill out forms electronically, and provide visual assistance as needed.

Job Title: Case Assistant - Salem Office
Location: Salem, MA 01970
Duration: 12+ Months
Pay rate : $22.00/hr-$23.90/hr on W2 without benefits
Shift: Wednesdays, Thursdays, and Fridays for 7.5 hours each day (22.5 hours/week max

Summary

This Case Assistant will assist two Career Service Counselors with visual impairments on administrative tasks at their office.
Under the directions of the Counselors, Case Assistant will support the Counselors by complete tasks on the MassAbility case management system, fill out forms electronically, and provide visual assistance as needed. Because the Case Assistant will have daily responsibilities to help with the Counselors needs, it is important that he/she is reliable and able to perform tasks as requested with accuracy.

Specific job duties include but are not limited to:

• Helping the counselors completing tasks on the case management system, such as creating documents and letters, determining financial needs, initiating purchase orders and contract orders, recording case notes, developing plans, uploading/locating documents, , and providing visual assistance as needed.
• Filling out forms and letters using information from the case management system, such as tuition waiver letters, various referral forms, letters, and etc.
• Managing and organizing electronic files on the case management system to secure accessibility for the counselors.

Required skills &Qualifications:

• Positive attitude and willingness to help.
• Ability to organize tasks independently.
• Ability to understand and follow spoken and written instructions.
• Ability to read out and explain information on the computer screen efficiently.
• Ability to learn the case management system.
• Proficiency in MS Windows, Word, Excel, Outlook, as well as online meeting platforms such as Zoom and TEAMS.