Case Aide

Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an Alive Workplace (Supportive, Positive and Fun) and careers that challenge, energize, and reward employees. Consider joining us!

This is a part-time position up to 30 hours per week.

As a Case Aide, you will provide administrative and client support services to individuals experiencing homelessness. In this role, you will assist clients with completing forms, applications, and other required documentation; coordinate transportation and appointment scheduling; and connect individuals with community resources that support housing stability, healthcare access, employment, and other essential needs.

You will maintain accurate client records, enter case notes and service information, organize case files, and assist case management staff with documentation and reporting requirements. The Case Aide also serves as a liaison between clients, community partners, and service providers, helping ensure individuals receive timely access to available resources and support services.

Additional responsibilities include assisting with group activities, participating in staff meetings and training opportunities, and providing transportation to clients when needed in accordance with agency policies and procedures.

Required Qualifications:

• High school diploma or GED required.
• Minimum of two years of experience in a support, customer service, administrative, healthcare, behavioral health, human services, residential, community-based, or related setting.

Valid drivers license, acceptable driving record, and ability to transport participants as needed.

• Ability to successfully pass all required background checks.

Strong verbal and written communication skills, with the ability to interact professionally and respectfully with participants, coworkers, service providers, and community partners.

• Ability to maintain confidentiality and handle sensitive information in accordance with agency policies and procedures.
• Basic computer proficiency, including Microsoft Office applications, email, electronic documentation, and data entry systems.
• Strong organizational, time management, and documentation skills.
• Ability to work independently while also collaborating effectively as part of a team.
• Ability to manage multiple priorities, adapt to changing needs, and support participants in a variety of settings.

Preferred Qualifications:

• Experience working with adults experiencing homelessness, severe mental illness (SMI), co-occurring disorders, disabilities, or other complex life challenges.
• Knowledge of community resources, benefit programs, and local support systems.
• Familiarity with trauma-informed, person-centered, and recovery-oriented practices.
• Experience assisting individuals in accessing housing, healthcare, employment, educational, or social service resources.
• Experience facilitating groups, workshops, participant meetings, or community activities.
• Experience planning and coordinating participant events, educational opportunities, or engagement activities.