SUMMARY Responsible for taking orders and receiving payments from guests for all Carryout orders in a friendly and courteous manner. Responsible for delivering food and beverages to guest’s cars in stores that offer Curbside Express. ESSENTIAL FUNCTIONS - Completes pre-shift set-up and post-shift closing duties.
- Maintains a professional presence at cashier station at all times.
- Takes all carryout phone and walk-in orders.
- Reads orders back to the guests to ensure order accuracy.
- Explains the menu and specials to the guest.
- Suggestively sells appetizers, salads, entrees, desserts and beverage items.
- Knows all menu items and methods of preparation.
- Knows all pricing, coupon and discount information.
- Cheerfully accommodates the needs and requests of any guest.
- Makes follow-up phone calls to ensure guest satisfaction with carryout orders.
- Accurately collects and manages monies for food, beverage and items sold.
- Assists with packaging food, beverage and wares for the guest.
- Assists other team members in completing their assigned duties and tasks.
- Knows store information (hours of operation, phone numbers, managers, location).
- Restocks and replenishes essential items and supplies for the carryout waiting room.
- Continuously maintains a clean, organized, safe and comfortable environment for our guests.
- Maintains and strictly abides by sanitation/health regulations.
- Adheres to appearance and uniform standards.
- Adheres to all restaurant standards, policies and procedures.
In stores that offer Curbside Express- Knows how to properly explain the Curbside Express process.
- Knows how to give accurate directions to the restaurant and Curbside Express parking spaces.
- Delivers food and beverage to guest’s cars.
- Additional duties may be assigned as the needs arise.
EDUCATION, EXPERIENCE AND ABILITIES - Must be at least 18 years of age.
- Cannot be convicted of a felony.
- Previous customer relations experience is preferred, but not required.
- Ability to communicate with carryout staff to ensure complete service and guest satisfaction.
- Ability to compute bills, itemized lists, and tickets showing amount due.
- Ability to make change, cash checks and issue receipts or tickets to guests.
- Ability to promote positive relations with all individuals who approach the restaurant and by telephone.
- Ability to think clearly and quickly, maintain concentration and make concise decisions in pressure situations.
- Ability to provide clear, pleasant telephone communication with proper grammar.
- Ability to multitask, prioritize, organize, and follow up.
- Ability to perform job functions with minimal supervision.
- Ability to attain commanding knowledge of menu items and non-alcoholic beverages.
- Ability to use the Point of Sale System in an accurate and speedy manner.
- Ability to work in a fast-paced environment.
PHYSICAL REQUIREMENTS - Able to stand or walk constantly, 100% of shift
- Able to lift up to 50 pounds, bend, lift, push and pull materials throughout shift
EQUAL OPPORTUNITY AND INCLUSION STATEMENT - Jack Stack BBQ is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.
- Jack Stack BBQ is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
NOTE - This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
- Employees will be required to perform any other job-related duties assigned by their manager.
- This document does not create an employment contract, implied or otherwise. Fiorella’s Jack Stack is an at-will employer.
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