Carrier Sales Specialist

Job Description:

PRIMARY FUNCTION:
The primary function of a Carrier Sales Specialist involves sourcing carrier capacity, managing carrier relationships, arranging pick-up and delivery appointments with carriers and customers, working with Sales and Customer Service to provide transportation solutions for customers various needs.

DUTIES AND RESPONSIBILITIES:

• Capacity Sourcing:
o Initiate proactive calls to carriers to secure capacity for loads and build relationships.
o Use outbound calls to resolve capacity shortages, negotiate rates, and address performance issues.
o Cold call potential carriers to expand the network and ensure regional coverage.
o Utilize data-driven insights to assess availability and identify potential capacity matches.
o Collaborate with team members to secure capacity for time-sensitive 'Hot' shipments.

• Routing Guide Development and Maintenance:
o Create and maintain routing guides in the Transportation Management System (TMS) for efficient coverage operations.
o Collaborate closely with carriers to define and communicate expectations related to routing guides.
o Monitor the execution and efficiency of routing guides within the Transportation Management System (TMS).

• Region Ownership:
o Take ownership of a designated region as the primary point of contact for all outbound shipments.
o Drive capacity development initiatives within the assigned region to ensure seamless logistics operations.
o Proactively cover loads originating from the region, optimizing service efficiency and reliability.

• Market-Driven Rate Negotiation:
o Negotiate rate terms with carriers based on current market conditions for competitive and mutually beneficial agreements.
o Stay informed about industry trends, pricing dynamics, and market fluctuations influencing transportation costs.
o Collaborate with carriers to establish flexible and responsive rate structures.

• Service Excellence:
o Monitor and ensure on-time pickup and delivery of shipments as per established schedules.
o Communicate effectively with carriers to enforce service level expectations and address performance concerns.
o Proactively identify potential delays and communicate with internal and external stakeholders to mitigate impact.
o Implement in-transit tracking systems to monitor the real-time location of shipments.
o Monitor Estimated Time of Arrival (ETA) to provide timely updates to stakeholders.

• Carrier Compliance and Fraud Prevention:
o Utilize various monitoring systems to confirm carriers' compliance with safety and regulatory standards.
o Ensure the acquisition of high-quality capacity while proactively preventing fraud and double brokering.


MINIMUM QUALIFICATIONS/EXPERIENCE:

• Bachelor’s degree in Business, Logistics, Marketing or relevant work experience
• Possess a motivated and high energy attitude
• Fluent in computer applications
• Excellent communication and negotiation skills
• Detail-oriented with the ability to analyze and interpret data
• Ability to handle multiple tasks and thrive in a highly dynamic, fast-paced work environment.
• Problem-solving and decision-making abilities.
• Customer-focused mindset with a commitment to meeting and exceeding expectations.
• Self-driven and motivated to achieve targets and goals.


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

The physical requirements and work environment described is representative of those present while performing the essential functions of this job.
• Must be able to sit and use telephone and computer, simultaneously, for extended periods
• Must be able to speak and hear clearly in a high volume telephone environment.

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.