Carrier Sales Specialist

Job Description:

PRIMARY FUNCTION: The primary function of a Carrier Sales Specialist involves sourcing carrier capacity, managing carrier relationships, arranging pick-up and delivery appointments with carriers and customers, working with Sales and Customer Service to provide transportation solutions for customers various needs. DUTIES AND RESPONSIBILITIES: • Capacity Sourcing: o Initiate proactive calls to carriers to secure capacity for loads and build relationships. o Use outbound calls to resolve capacity shortages, negotiate rates, and address performance issues. o Cold call potential carriers to expand the network and ensure regional coverage. o Utilize data-driven insights to assess availability and identify potential capacity matches. o Collaborate with team members to secure capacity for time-sensitive 'Hot' shipments. • Routing Guide Development and Maintenance: o Create and maintain routing guides in the Transportation Management System (TMS) for efficient coverage operations. o Collaborate closely with carriers to define and communicate expectations related to routing guides. o Monitor the execution and efficiency of routing guides within the Transportation Management System (TMS). • Region Ownership: o Take ownership of a designated region as the primary point of contact for all outbound shipments. o Drive capacity development initiatives within the assigned region to ensure seamless logistics operations. o Proactively cover loads originating from the region, optimizing service efficiency and reliability. • Market-Driven Rate Negotiation: o Negotiate rate terms with carriers based on current market conditions for competitive and mutually beneficial agreements. o Stay informed about industry trends, pricing dynamics, and market fluctuations influencing transportation costs. o Collaborate with carriers to establish flexible and responsive rate structures. • Service Excellence: o Monitor and ensure on-time pickup and delivery of shipments as per established schedules. o Communicate effectively with carriers to enforce service level expectations and address performance concerns. o Proactively identify potential delays and communicate with internal and external stakeholders to mitigate impact. o Implement in-transit tracking systems to monitor the real-time location of shipments. o Monitor Estimated Time of Arrival (ETA) to provide timely updates to stakeholders. • Carrier Compliance and Fraud Prevention: o Utilize various monitoring systems to confirm carriers' compliance with safety and regulatory standards. o Ensure the acquisition of high-quality capacity while proactively preventing fraud and double brokering. MINIMUM QUALIFICATIONS/EXPERIENCE: • Bachelor’s degree in Business, Logistics, Marketing or relevant work experience • Possess a motivated and high energy attitude • Fluent in computer applications • Excellent communication and negotiation skills • Detail-oriented with the ability to analyze and interpret data • Ability to handle multiple tasks and thrive in a highly dynamic, fast-paced work environment. • Problem-solving and decision-making abilities. • Customer-focused mindset with a commitment to meeting and exceeding expectations. • Self-driven and motivated to achieve targets and goals. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: The physical requirements and work environment described is representative of those present while performing the essential functions of this job. • Must be able to sit and use telephone and computer, simultaneously, for extended periods • Must be able to speak and hear clearly in a high volume telephone environment.

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.