Carrier Development Manager

Company Overview:
The Hanline Group is a food manufacturing, logistics and supply chain solution organization comprised of seven different operating companies. Each company is dedicated to a specific value proposition within a certain industry. Together, these companies work with and assure continuity of supply for the nation’s most reputable food and supply chain outlets.

Entourage Freight Solutions, founded in 2013, is an industry leader and a true 3PL in navigating refrigerated freight as well as dry freight and the expedited markets with more than 8,000 carriers in our vast network.

Division:
Entourage Freight Solutions

Location:
Columbus

Position Title:
Carrier Development Manager

Position Summary:
The Customer Operations Manager oversees the day-to-day operations of the customer operations department, ensuring efficient order management, timely issue resolution, and clear communication across The Hanline Group’s companies. This role leads a team of representatives, promotes service excellence, and supports collaboration between departments to deliver an exceptional customer experience.

Responsibilities:

·         Own strategic carrier relationships beyond day-to-day load coverage 

·         Build and maintain partnerships with core / high-volume carriers 

·         Relationship Management

o   Maintain regular communication cadence with top carriers 

o   Monthly / quarterly touchpoints 

o   Address carrier concerns and service issues 

o   Understand carriers’ network, lanes, and growth goals 

o   Quarterly business reviews (QBRs) 

o   Annual in-person meetings / events 

·         Serve as liaison between: 

o   Carriers Operations Sales 

·         Measure Carrier Performance & Growth

o   Deliver structured carrier scorecards (service, pricing, compliance) 

o   Provide actionable feedback to improve carrier performance and increase lane agreements

·         Partner with Operations to: 

o   Align freight with carrier networks

o   Encourage carrier growth within your book 

·         Reputation & Issue Management

o   Monitor Carrier performance reports 

o   External reviews (DAT, Highway, Google, etc.) 

o   Proactively address negative feedback , resolve directly with carriers

o   Provide insights to leadership on systemic issues impacting carrier experience and potential roadblocks 

·         Actively source new carriers via: 

o   Cold outreach, Industry events / travel, referrals 

o   Focus on strategic lanes, underserved markets

·         Oversee onboarding quality and readiness

Qualifications:

·         Bachelor’s degree in business, supply chain, or related field preferred.

·         5+ years of sales and account management experience in the logistics industry

·         Strong leadership, communication, and problem-solving skills.

·         Proven ability to lead a team in a fast-paced environment.

·         Experience in food manufacturing, distribution, or logistics preferred.

Benefits:

·         401(k) or Roth IRA with fully vested 4% match

·         Health, Dental, & Vision insurance

·         Flexible schedule

·         Paid time off

·         Floating holidays

·         Competitive environment

·         Growth opportunity

·         Voluntary life insurance, short & long term disability, etc.

·         Company paid life insurance policy