Carhop/ Skating Carhop (server)

Position: Carhop Immediate Supervisor: Manager on Duty (MOD) Status: Nonexempt

Position Summary This position serves product to guests.

Essential Job Duties

• Ensure that product meets operational quality and appearance standards before being delivered to guests.
• Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds.
• Provide friendly, quick, and polite service to guests.
• Promptly respond to guest requests.
• Report customer complaints/issues to MOD.
• Assist guest with payment.
• Make accurate change quickly and efficiently.
• Clear trays and trash from guests vehicles, patio, drive-thru, and parking lot.
• Comply with all company policies, procedures, and operational standards.
• Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards.
• Regular attendance.

Additional Duties

• Report employee complaints/issues to MOD.
• Move and stock food product weighing up to 50 pounds.
• Skating Carhop: Complete Skating Carhop training requirements.
• Perform duties while on roller skates.
• Perform other job-related duties as assigned or required.

Time/Shift Expectations Irregular hours, nights, weekends, and holidays.

Qualifications and Job Requirements

• Knowledge: General restaurant or retail knowledge.
• Skills:
• Basic math and reading skills.
• Effective verbal and written communication skills.
• Ability to follow directions.
• Customer service and multi-tasking skills.

Work Environment Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment. Frequent exposure to heat and hot liquid/shortening while cooking. Frequent exposure to freezer when stocking food items. Occasional exposure to extreme temperatures based on variable weather conditions.