Career Counselor

Mass Hire South Shore Career Center

Position: Career Counselor

Full-time: 35 hours

Reports to: Program Manager - Adult Services

SummaryThe Career Counselor works with general supervision to complete goals and objectives of the City of Quincy Workforce Development Department and the Mass Hire Department of Career Services. The career counselor is the primary contact for the jobseeker handling all inquiries pertaining to career services support, workforce training programs, referrals to partners and community resources. The career counselor will work in compliance with all WIOA regulations, Standard Operating Procedures and Employee Handbook.

Essential Functions

• Identify substantial or significant barriers to employment if applicable. Conduct counseling interviews (assessment) with individual client or groups of clients who may or may not have substantial and/or significant barriers to employment. Assess the type and extent of the barriers.
• Career plan participants who are requiring individualized services after completing a comprehensive assessment. Conduct interviews and document all services in data base (MOSES).
• Review and analyze participant information obtained through interviews, records, tests and observation to determine employment and training interests, vocational aptitudes and abilities.
• Determine eligibility for services and programs such as Title 1. Answer inquiries concerning eligibility, procedures and benefits using Workforce Innovation and Opportunity Act (WIOA) guidelines to inform clients and other interested parties.
• Conduct comprehensive career counseling based on labor market analysis.
• Critique and update résumé.
• Coach on basic interviewing skills
• Organize and present job readiness workshops and develop other support services tailored to meet the unique needs of the career center population.
• Create and maintain information on various training options available for adult and dislocated workers.
• Document all services, including supportive services, in data base (MOSES).
• Complete and submit all required training paperwork to appropriate management staff. Prepare required paperwork for Individual Training Accounts and Trade Customers
• Follow-up with training vendors and clients for attendance and performance.
• Actively market and recruit to a variety of organizational partners and community groups.
• Follow-up and document outcomes (exits and obtained employment).
• Administer and interpret various aptitude tests and assessment tools (TABE ACT Work Keys).
• Gather, compile and maintain current labor market data to provide information to jobseekers requesting advice on the current labor market and projected employment opportunities.
• Work with Business Engagement Team regarding vetting/referring potential jobseekers for positions available.
• Provide customer service support at the front desk and resource area.

Program Knowledge (Preferred)

• Comprehensive knowledge of the Progression to Employment Model, or similar, and its integration with career readiness and/or training services.
• Comprehensive knowledge of the priority of service populations such as working with Veterans, DTA (Dept. of Transitional Assistance), MRC (Mass. Rehabilitation Commission) and MCB (Mass. Commission for the Blind).
• Comprehensive knowledge of the Reemployment Services Eligibility Assessment (RESEA) program.

Competencies:Effective written and communication skills

Demonstrated Customer Service Skills

Interviewing Skills

Labor Market tools (such as Mass CIS, Burning Glass)

Résumé building proficiency

Thoroughness

Time Management

Microsoft Office Platform (Windows, Word, Excel, Outlook, PowerPoint)

Web Search Techniques

Social Media

MOSES or similar data base

Reports to:Program Manager - Adult Services

Supervisory ResponsibilityThis position has no supervisory responsibilities.

Work Environment:This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Lifting expectations no more than 20 pounds.

Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. - 4:30 p.m. (Flextime - Depending upon the demands of the career center)

TravelLimited travel (10%) is expected for this position.

Required Education and ExperienceBachelor Degree with 2 years of experience providing career or related services such as employment and/or training placement, employment counseling, vocational training counseling, educational counseling or rehabilitation counseling or any equivalent combination.

Other Duties:Duties, responsibilities and activities may change at any time with or without notice.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Salary$57,000 - 63,000$ range

Applying for the PositionTo apply for the position, please submit your resume and cover letter to careers@masshiress.com and include "Career Counselor" in the subject line of your email.

Published: September 28, 2026 at 11:18:15 AM

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